**About this role:** Wells Fargo is seeking a Senior Lead Business Accountability Specialist in Technology as part of Chief Technology Office supporting execution for IT Service Management (ITSM) risk management. Learn more about the career areas and lines of business at wellsfargojobs.com . **In this role, you will:** + Serve as the primary point of contact for risk and regulatory inquiries related to IT Service Operations policies + Ensure effective design, assessment, monitoring and execution of standards and controls related to the IT Service Management (ITSM) function + Perform and coach team members on leading walkthroughs for front-line control evaluations and internal/external audits or assessment, and establish best practices + Lead meetings with key stakeholders to facilitate decision making and support implementation of recommendations and plans + Make decisions in complex situations that influence and lead the broader work team to meet deliverables and drive new initiatives + Communicate clearly and concisely and distill complex data and concepts into succinct messaging and presentations + Provide expert consulting to ensure new ITSM practices align with enterprise frameworks (e.g., COBIT, FFIEC, ITIL), strategic roadmaps, internal policies, regulatory requirements, and customer expectations + Analyze and document performance trends and data insights for communication with business and risk leadership **Required Qualifications:** + 7+ years of risk management, business controls, quality assurance, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education + 5+ years of experience in designing, testing, and/or executing controls + 3+ years in creating, maintaining, and managing reports and management presentations + 3+ years of experience with ServiceNow ITSM product Line and its Offerings **Desired Qualifications:** + Ability to independently drive problem solving for complex scenarios (e.g. develop hypothesis, structure problem, drive analyses, and design solutions) + Ability to create concise executive-level communications and presentations to tell a compelling story + Ability to lead a team across all organizational levels; partnering with business leaders to achieve key goals through flexibility, collaboration, influence and adaptability + Advanced knowledge of organizational procedures, operations, complaints management, and applicable risk and compliance principles, preferably within the financial services industry + Knowledgeable on industry frameworks including: COBIT2019, FFIEC and ITIL + Willingness to learn & adopt emerging technologies (AI/ML, Predictive Analytics) used in IT Industry for IT Service Management **Job Expectations:** + Telecommuting is not an option for this position + This position offers a hybrid work schedule + Relocation assistance in not available for this position + This position is not eligible for visa sponsorship **Pay Range** Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $159,000.00 - $279,000.00 **Benefits** Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees. + Health benefits + 401(k) Plan + Paid time off + Disability benefits + Life insurance, critical illness insurance, and accident insurance + Parental leave + Critical caregiving leave + Discounts and savings + Commuter benefits + Tuition reimbursement + Scholarships for dependent children + Adoption reimbursement **Posting End Date:** 9 Aug 2025 ***** **_Job posting may come down early due to volume of applicants._** **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-478772