Job Description Insight Global is looking for a Sr ITSM Analyst for one of our large financial institutions. As a Sr ITSM Analyst, you will leverage your IT service management expertise to support the delivery of reliable and efficient IT operations. This role involves resolving complex incidents, driving improvements to ITSM processes, and collaborating with technical teams, business stakeholders, and vendors. You will analyze service performance data to recommend enhancements, maintain process documentation, and contribute to business continuity planning. Supporting and mentoring junior team members, you will help ensure best practice adoption across the ITSM team. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Deep knowledge of IT Service Management process (ITIL principles)   Experience with ServiceNow platforms   Expertise in Operational Reporting systems (PowerBI or Tableau)   Cybersecurity (risk management, implementing security controls)   Analytical and problem-solving abilities Strong stakeholder engagement and communication Experience leading business continuity or disaster recovery exercises   Experience optimizing ServiceNow workspaces and reports   Advanced data modeling and performance tuning   Experience with user training and ITSM tool adoption   Experience mentoring or training junior team members Cloud computing expertise (AWS, Azure, or Google Cloud) null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.