**Position Overview** We are looking for a passionate andservice mindedITSupporter to join our ITSupportteam as part of the Information Technology Department at our College Station, Texas facility. AsanSeniorIT Support Specialist, you will be part ofGlobalIT Support team within the FDB IT Department. You will work together with other highly dedicated and skilled colleagues focused on the mission of ensuring a stable, efficient, and compliant IT services.​ **Company Overview** The work we do at FUJIFILM Diosynth Biotechnologies has never been more important—and we are looking for talented candidates to join us. We are growing our locations, our capabilities, and our teams, and looking for passionate, mission-driven people like you who want to make a real difference in people’s lives. Join FUJIFILM Diosynth Biotechnologies and help make the next vaccine, cure, or gene therapy in partnership with some of the most innovative biopharma companies across the globe. We are proud to cultivate a culture that will fuel your passion, energy, and drive - what we call Genki. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers **Job Description** INTERNAL FDBT only Information Technology is a part of Digital Technologies which is a fast-growing department responsible for driving the digital transformation for the site. You will be surrounded by highly dedicated and skilled colleagues who allworkson the mission of ensuring stable,efficient,and compliant IT solutions. Simplicity and agilityareimportant in everything we do. Simplicity and agilityareimportant in everything we do.​ In this role, you will deliver worldclass IT support by providing correct IT solution ina timelyand user aligned manor.​ This positionis responsible forthe day-to-day IT Support of the FDB end users’ digital workplace. You will proactively facilitate the end user’s experiencethroughouttheir life cycle and mitigating disruption of the business.​In this role you are responsible for delivering a resilient IT Support service through continual improvement of service and processes. **Key** **Responsibilities: ** + Provide the day-to-day IT Support.​ + Ensure responseto all end user inquiries toward the IT engagement model via IT phone, directcontactand IT service management tool.​ + Monitor andoperatethe Incident Management and Service Requests fulfillment processes in our IT service management tool.​ + Manage/coordinateCritical Incident for minimum disruption of the business.​ + Manage On/Off boarding of end users’ devices, resources, and accesses incl. introduction to IT.​ + Procure and ensure local IT equipment availability and local IT storage management.​ + Interface with Global cross functional teams to coordinate, standardize andoptimizesupport effort.​ + Collaborate with cross functional teams to support​and improve IT services.​ + Participate/contribute to problem and IT Knowledge management.​ + Participate in IT project on a business need basis. + Participate in On Call rotary.   **Your** **qualifications** + Strong understanding of enduser peripherals and general IT Service Management (ITSM)frameworks and methodologies. + Excellent problem-solving abilities and analytical thinking. + Proficiencyinstakeholder management and effective communication. + Ability to work autonomously and manage multiple initiatives. + Effective written and oral communication skills. + Excellent customer service skills. + Theminimumeducational requirement for this role is aBachelor’s degreein computer science Information Technology, or related fieldwithadditionalcertifications relevant to the role. + The role requires a minimum of 8 years of experience within IT Support and end users’ interaction. + Fullyproficientin both written and spokenEnglish. To all agencies: Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agenciesto any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencieswere engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agencyengagement process is hired, no fee or payment of any kind will be paid. **EEO Information** Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. **ADA Information** If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (fdbglobaltalent@fujifilm.com). **Job Locations** _US-TX-College Station_ **Posted Date** _3 weeks ago_ _(6/2/2025 11:04 AM)_ **_Requisition ID_** _2025-34418_ **_Category_** _Information Technology_ **_Company (Portal Searching)_** _FUJIFILM Diosynth Biotechnologies_