We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of CIBC’s Contact Centre Technology team, the Senior Project Manager, IT is a seasoned expert responsible for overseeing the day-to-day project activities of complex projects of a tactical nature, ensuring project control procedures and policies are adhered as per technology’s project performance standards. The role works with minimal direction, applying deep knowledge in their field of expertise to manage the delivery of project management best practices and processes including reporting, project planning, and support activities. The Senior Project Manager, IT uses significant latitude in determining objectives and leads employees in the development of analytical approaches, while establishing and maintaining client, senior management, and project manager relationships.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

Project Management- Outline project goals, terms of reference, resource requirements, and costs. Create a resource plan that ensures all stakeholders have a voice on the project. Assess the efficiency of the practices and procedures used by a team and provide guidance that will continuously improve the project plan. 

Relationship Management- Manage relationships with delivery areas and business partners; interface and maintain communications, monitor business and technology developments and provide on-time response and support. Proactively manage vendor relationships (onshore and offshore) for project resources to ensure effective utilization.

Strong Leadership- Be a bold and authentic leader who is passionate about developing and coaching to bring out the best in people.  Direct, motivate, develop and manage performance of the management team and key staff.

Who you are

You can demonstrate at least 6-10years of experience. In project management, ideally within the financial services or technology industry. You have managed cross-portfolio projects in a matrix environment. You have experience with waterfall and agile methodologies and knowledge of the Software Delivery Life Cycle (SDLC). You have experience with project management and issue management tools like Planview, ServiceNow, and JIRA. It’s an asset if you have your PMP designation.

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.

You’re a certified professional. Bachelor’s degree or equivalent in Computer Science or Technical discipline.

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability. 

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 17th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Client Service, Leadership, Project Controls, Project Delivery, Project Planning, Technology Operations, Waterfall Model