**About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **The Opportunity** Abbott Business & Technology Solutions is seeking a **Senior IT Business Systems Analyst** with strong expertise in **_Veeva CRM_** . This role acts as the key link between the Commercial Delivery team and business stakeholders—translating business needs into effective technology solutions. We’re looking for a results‑driven professional skilled in aligning IT capabilities with business goals. **What You’ll Do** + Partner with business and IT teams to define requirements and deliver solutions that support commercial strategy and improve field sales experience. + Work directly with business stakeholders to analyze processes and recommend technology improvements. + Gather, assess, and document business requirements; evaluate solution options and recommend the best approach. + Translate requirements into functional specifications and support data/process modeling. + Lead testing, verification, validation, and change management activities. + Provide expert guidance on Veeva CRM and other commercial systems. + Identify and drive process improvement opportunities. + Manage small projects, enhancements, and defect fixes. + Provide Level 2–3 support by troubleshooting issues and implementing fixes. + Build strong working relationships across business, IT teams, contractors, and vendors. + Conduct demos or training to support system adoption. + Oversee contractor and vendor work when needed. **Required Qualifications** + 7 years of experience in healthcare/life sciences working with Veeva CRM, Veeva Vault, Salesforce.com, or similar commercial applications. + At least 4 years as a Business Analyst with packaged CRM systems. + Strong ability to understand business needs and translate them into scalable solutions. + Excellent analytical, communication, and problem‑solving skills. + Proven ability to handle multiple projects in a dynamic environment. + Strong IT–business partnership skills. **Preferred Qualifications** + Experience with Veeva or Salesforce implementations across sales, service, marketing, and asset management modules. + Experience delivering regional/global solutions integrated with data warehouses or master data systems. + Knowledge of full SDLC, both Waterfall and Agile. + Familiarity with Jira, Confluence, and testing tools like HP ALM or Tricentis Q‑Test. + Experience working with validated systems in healthcare/life sciences. + Strong stakeholder‑management and solution‑design capabilities. + Willingness to travel 10–20%, including internationally. An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com