As a Senior Invoice to Cash Analyst, you will play a key role within Front Office team, reporting directly to Associate Manager. The person in this position is responsible for performing all I2C activities assigned to the cluster and act as main point of contact for local teams.
What you will doManage collections by contacting customers via phone/email, following collection strategies, and reconciling accounts in ERP.
Liaise with internal teams (Customer Service, Sales, Pricing, Credit, Back Office) to resolve issues, update portfolios, and ensure smooth operations.
Negotiate payment agreements with customers and escalate unresolved collection issues when necessary.
Investigate and resolve disputed invoices through regular collaboration with commercial teams.
Monitor and support credit management by ensuring accurate credit limits and preventing blocked orders.
Minimize bad debt through proactive collections, preparing calculations, and performing portfolio assessments.
Contribute to continuous process improvements, update internal documentation, and maintain accurate customer master data.
Support audits, ensure compliance with internal controls, and prepare regular/ad-hoc reports for stakeholders.
What you need
Required:
BS/BA in Business Administration, Accounting, Finance or related field
Minimum 2 years of experience in an Invoice to Cash position
Advanced MS Office skills
Fluent spoken and written English. Other languages would be a plus.
Experience on collection-related systems (SAP, Oracle, AR Cloud solutions or others)
Travel Percentage: None