**Job Description Summary** Reporting to the Site Quality Director or Associate Quality Manager, the Senior Quality Investigator is responsible for conducting thorough investigations of customer complaints, internal non-conformances, and other quality-related issues within a Medical Device environment. The role ensures compliance with regulatory standards and internal procedures, aiming to identify root causes and implement corrective and preventive actions (CAPA). This Quality position collaborates directly with Manufacturing, Engineering, Supply Chain, Quality Platform, R&D, Design assurance, Technical Services, Customer and Suppliers to ensure completion of Root Cause Analysis, CAPAs and Effectiveness Checks. Regular, punctual attendance is an essential job function. Willing and able to uphold BD Values. **Job Description** Responsibilities include but are not limited to: Engage with the local business and associates toward the effective promotion of organizational goals. Proactively identify and work through obstacles that may hinder associates from focusing on and delivering their individual impact goals. Pursue and actively manage key stakeholder relationships that support the broader strategy that are impacted by the departmental goals. Development and implementation of best quality practices. Manage customer impacting issues; prioritizing quality and compliance minded solutions that uphold the company and its standards. Maintain positive and cooperative communication and collaboration with all levels of employees. Pursue and maintain a functional knowledge of global regulation affecting the local business. Contributes to the attainment of budget goals by managing department spends, may manage a formal budget. Other duties as required to support the needs of the business. Contributes to the attainment of budget goals Required Skills Optional Skills . **Primary Work Location** MEX Cuautitlan Izcalli **Additional Locations** **Work Shift** Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.