Provide first class customer service for the Stryker selling divisions & LRD’s. Support and execute the logistics in accordance with customer SLA, CDC objectives, RAQA and Trade Compliance. Ensure a smooth supply chain through order management and follow up. Responsibilities: + Overseeing and coordinating the order management and customer-facing activities to meet goals and quality requirements while setting and/or prioritizing tactical issues, and evaluations based on Customer demands/trends/needs. + Provides first class customer service; first point of contact for Stryker LRD’s. + Support and execute the logistics in accordance with customer SLA, Business rules, CDC objectives, RA/QA, and Trade Compliance. Supports a smooth supply chain through order management. + Order management: Order entry; Order follow up; Support on warehouse processing; Reporting towards customers and other stakeholders + Communication; Contact person for customer service departments regarding outstanding sales orders, pending shipments and any other relevant inquiries + Escalation handling + Application of Stryker business rules + Preparation of relevant documentation + Interact with Supply Chain for inventory availability + Support tactical issues with forwarders, customer service and customers + Reporting towards Customer Service, Purchasing, Plants, LRD’s and selling divisions + Identify opportunities for service & process improvement; participating in initiatives / projects to improve service, productivity, processes and capabilities, and/or cost reductions + Will manage equipment and workload/capacity to meet the Customers’ needs + Will ensure compliance with all aspects of our Quality Management System, from alert notification through customer’s satisfaction + Supporting the Demand and Supply Execution (DSE) process as part of the IBP cycle. Expectation: + 3-5 years of experience in Supply Chain management, Logistics, Operations / Medical Industry + Fluent English and Polish + Advanced skills in MS office, SAP + Excellent communications and interpersonal skills + The role requires a high degree of independence and responsibility + Solid and comprehensive communication and diplomatic skills Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.