Work Flexibility: Onsite

Provide first class customer service for the Stryker selling divisions & LRD’s. Support and execute the logistics in accordance with customer SLA, CDC objectives, RAQA and Trade Compliance. Ensure a smooth supply chain through order management and follow up.

Responsibilities:Overseeing and coordinating the order management and customer-facing activities to meet goals and quality requirements while setting and/or prioritizing tactical issues, and evaluations based on Customer demands/trends/needs.Provides first class customer service; first point of contact for Stryker LRD’s.Support and execute the logistics in accordance with customer SLA, Business rules, CDC objectives, RA/QA, and Trade Compliance. Supports a smooth supply chain through order management.Order management: Order entry; Order follow up; Support on warehouse processing; Reporting towards customers and other stakeholdersCommunication; Contact person for customer service departments regarding outstanding sales orders, pending shipments and any other relevant inquiriesEscalation handlingApplication of Stryker business rulesPreparation of relevant documentationInteract with Supply Chain for inventory availabilitySupport tactical issues with forwarders, customer service and customersReporting towards Customer Service, Purchasing, Plants, LRD’s and selling divisionsIdentify opportunities for service & process improvement; participating in initiatives / projects to improve service, productivity, processes and capabilities, and/or cost reductionsWill manage equipment and workload/capacity to meet the Customers’ needsWill ensure compliance with all aspects of our Quality Management System, from alert notification through customer’s satisfactionSupporting the Demand and Supply Execution (DSE) process as part of the IBP cycle.Expectation:3-5 years of experience in Supply Chain management, Logistics, Operations / Medical IndustryFluent English and PolishAdvanced skills in MS office, SAPExcellent communications and interpersonal skillsThe role requires a high degree of independence and responsibilitySolid and comprehensive communication and diplomatic skills

Travel Percentage: 10%