Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow is actively seeking a Senior Strategist for our Inspire Value – Australia & NZ team. As a crucial pillar within ServiceNow’s global industry and solutions organisation, the Inspire Value team are senior, customer-facing strategic advisors who partner directly with C-suite and Board-level executives to shape which business problems are worth solving, where to invest, and how to unlock measurable value through digital, business and AI transformation.

Operating at the intersection of business strategy, financial rigor, and enterprise technology, this role supports high-impact customer conversations, reframing technology discussions into strategic decisions around growth, resilience, productivity, and risk, and aligning stakeholders around a shared investment narrative.

Leveraging ServiceNow’s Now Value methodology, the Strategist architects and leads value-led transformation engagements, translating complex platform capabilities into clear, defensible investment cases that influence executive decision-making and accelerate strategic outcomes. In must-win situations, they act as a trusted, independent advisor, bringing clarity to ambiguity, challenging assumptions, and guiding customers toward confident, outcome-driven decisions.

As a senior partner to Sales leadership, account teams, and customer executives, the Inspire Value Strategist plays a critical role in orchestrating value across our most strategic customer accounts, ensuring consistency of message, alignment of priorities, and sustained executive confidence throughout the transformation journey.

What you get to do in this role:

This role combines strategic leadership with customer impact and team building in three core areas:

1. Strategic growth and executive influence

Engage with customer executives to help shape their most critical business challenges and transformation decisionsPartner with Sales Leaders to define and execute the regional strategic deals and growth strategyCreate compelling, board-level investment cases (including TCO, ROI, and risk analysis) for value-led transformations that routinely close multi-million-dollar strategic dealsSupport executive vision and value workshops with C-suite and Board-level, representing ServiceNow as a strategic thought partner for value-led strategic business transformationsHelp shape the future of our customers by identifying critical market trends and emerging needs that could lead to partnerships to accelerate our customers growth and impact in their business

2. Be a trusted strategic advisor

Serve as a strategic advisor on must-win deals, crafting and delivering bespoke value propositions and business cases to C-level decision-makers.Instill a culture of analytical rigor by through high-impact customer propositions and engagementsDrive adoption of best practices in strategic value-selling across the region, including detailed value analysis, benchmarking, and executive messaging

3. Organizational alignment and innovation

Foster a community of collaboration and knowledge sharing, working across internal functions to ensure consistent messaging and directionCreate thought leadership, including industry points of views, best practices, white papers, and executive workshops, establishing NOW as the platform for business transformationAct as a market and industry expert, providing data-driven feedback and expertise to Engineering, Product and Solutions to drive continuous product and service improvement

Qualifications

We seek candidates who thrive on complex problem-solving and possess:

Experience in strategy consulting, value advisory, or related roles, with a strong foundation in analytical problem-solving and structured thinkingDemonstrated experience supporting complex, cross-functional initiatives and contributing to high-impact customer or executive engagementsStrong communication skills with the ability to present insights clearly and credibly to senior stakeholdersA proactive mindset with the ability to take ownership of workstreams, deliver high-quality outputs, and continuously build expertise

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.Experience: 10+ years of experience in strategy consulting, value advisory, corporate strategy, or similar roles Strategic acumen: Analytical and financial experience with the ability to build compelling business and investment cases and quantify complex strategic valueStrategic consulting toolkit: Exceptional skills to build relationships and influencing outcomes, coupled with the integrity, empathy and passion for our mission and customer successAdaptability: Ability to balance complex requirements, drive agreement across stakeholders, and quickly learn new solutions, functional, or industry domainsTechnology fluency: Experience with enterprise cloud solutions (NOW platform experience is a significant advantage) Industry expertise: Deep industry domain expertise in one or more industries, preferable in Financial Services, Government, Telecommunications, Technology, Natural Resources and Energy Flexibility: Ability to travel up to 50% of the time across Australia & New Zealand

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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