Back to Careers Apply Senior Housing Program Manager

For more than six decades, Familylinks has been dedicated to serving the diverse individuals and families of Western Pennsylvania. In the past year alone, we extended our care to over 11,000 people spanning all age groups, residing in various neighborhoods, representing different income levels, and holding diverse beliefs. Our mission is to positively impact lives through integrated community, behavioral, and social programs. We can only achieve this with dedicated and passionate individuals who want to make an impact in the community and in the lives of the individuals we serve. To achieve this unwavering support, Familylinks provides a wide range of family-centric services encompassing Behavioral Health, Youth & Family Services, Service Coordination, and Aging Services.

Assignments

General Supervision

Approve all timecards, time off requests and expense reports in a timely fashion (24 hour turnaround). Responsible for personnel management, competency development, and coaching of staff.

General Assignments

Implement and maintain the various program's philosophies, principles and procedures in all required services and/or operational functions. Perform direct service functions as needed to ensure department goals. With direction from the Division Director, establish appropriate client and program outcome goals. Produce and report statistical and/or client outcome indicator reports and focus on the programs and/or required activities in such a manner as to achieve established program and client outcome goals. Along with the Director acts as a spokesperson and program liaison with regulatory and licensing bodies, external stakeholders and COA. Serve as the YFS point person for information technology including but not limited to Welligent, KIDS, and HMIS. Responsible for the oversight of Title 1 funding, including budget, tutors, and required data entry into PDE client management system. Interview, hire and evaluate staff while maintaining approved staffing levels. Responsible for the day-to-day supervision, training and development of staff to meet agency, department/program and regulatory standards. Acknowledge staff member's professional and career goals and work with him/her to achieve those goals by mentoring, developing and/or encouraging further training and education. Establish a process of quality review and initiate actions to maintain and/or improve quality of service. Implement plans to improve program and service quality. Participate in the periodic review of program service operation and development. Responsible for the expenditure of revenues for the programs according to established budgets. Ensure compliance with health and safety procedures and instruct staff accordingly. Provide all documentation and reports as requested. Attend all trainings, supervisions and meetings or other duties as assigned. Direct supervision of assigned Program Managers and assigned projects Record time and attendance via Human Resources Information Systems and Timekeeping system as applicable Attend meetings/training as requested/required Other duties as assigned Adhere to laws, regulations, and internal policies and procedures, including those related to maintaining client confidentiality such as HIPAA

Education & Qualifications

Master's degree in Mental Health, Counseling or Social Work and two years' work experience or a bachelor's degree and 4 years' work experience in administration or human services. Experience working in housing programs and with various systems associated with such including HMIS. Demonstrated knowledge about the dynamics of various mental health and addiction issues as barriers to housing. A minimum of four years' experience supervising staff is required. Support the organization's mission along with sensitivity of cultural and workplace harmony. Planning and time management and strong organizational skills. A valid driver's license along with access to a vehicle. Management of work processes along with strong computer skills for documentation purposes. Ability to main confidential information within HIPAA guidelines and organizational policies. Ability to be flexible especially with scheduling and to perform and prioritize multiple functions and tasks. Communication along with professionalism. 33/34/FBI clearances required On-Call responsibilities.

Essential Characteristics & Behavior

Model the organization's mission and values

Working Conditions

Based out of the Familylinks Administrative office with the expectation of traveling to the various locations throughout Allegheny and surrounding Counties to attend meetings and conferences. Ability to lift and carry up to ten (10) pounds of files.

Familylinks takes pride in its status as an Equal Opportunity Employer. Our policies, applicable to both current team members and prospective candidates, prohibit discrimination based on race, color, religious creed, disability, ancestry, national origin, age, sex assigned at birth, sexual orientation, transgender identity, gender transition, gender identity, gender expression, military or veteran status.

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