The Opportunity:
Are you interested in continuing your career in Europe in a mission focused environment? CACI has established upcoming positions throughout the European theater supporting multiple customers for the Department of Defense. We are looking for experienced, innovative and motivated IT Specialists to support enablement of USAREUR-AF and their Mission Partners mission objectives.
CACI has an excellent opportunity for an experienced, self-directed, Help Desk Shift Lead (SATCOM/COMSEC), Senior. This position is in support of USAREUR-AF Mission Partner, located at Site K. This position is required to travel OCONUS. This position is located OCONUS.
Responsibilities:
Leads the second or third shift enterprise IT Help Desk Team, supporting Tier 1, 2, and 3 services for users in response to events, incidents, problems, requests, change management, enhanced trusted agent, and multi-factor authentication support
Implements applicable help desk policies, procedures, and incident response plans and the systems, equipment, and software being supported and used at the MP site (e.g., ServiceNow, Service Desk+, Remedy)
May assess recommended changes to the help desk support system for increased efficiency and effectiveness and participates in testing of the changes
Responsible for all help desk activities and support for designated MPs/organizations
Ensures adherence to professionalism and service delivery support standards
Prioritizes support for Very Important Persons (VIPs), including telephonic support when VIPs are traveling, and assists with troubleshooting specialized communications equipment kits
Develops and cultivates a culture in which the Help Desk Team delivers flawless customer service in managing incident restoration and performance metrics and monitoring the duties of the Help Desk Team members to ensure inquiries are answered promptly
Trains other team members on how to relate to users in the course of the job to ensure they are treated in a professional and cordial manner
Monitors all service desk systems and applications to ensure correct operations and sustainment actions
Is cross-trained and proficient with SATCOM system monitoring, maintenance, incident response, and problem resolution
Leads cryptological and Communications Security (COMSEC) services and equipment lifecycle support, including installation, security, and operations of COMSEC equipment; handling of CCIs; safeguarding; hand receipting; transporting; storing; performing inventory; and destroying COMSEC keys
Possesses and applies expert knowledge regarding Army and NSA COMSEC requirements (e.g., AR 190-51, AR 380-40, AR 710-2, AE Regulation 380-40)
Mentors more-junior help desk personnel
Possesses and applies a comprehensive knowledge across key tasks and high-impact assignments
Functions as a technical expert across multiple project assignments
May supervise others assigned to the same help desk shift
Qualifications:
Required:
Currently hold an adjudicated Secret Clearance and be able to maintain
BA/BS + 8-12 years recent experience
Certification - FITSP-O or GICSP or CASP+ or CCNP Security or CISA or SSCP
Demonstrates expert-level knowledge in enterprise IT help desk management, with specialized focus on SATCOM, COMSEC, and help desk systems for second or third shift operations.
Possesses comprehensive understanding of Tier 1, 2, and 3 support services, including incident response, change management, and multi-factor authentication.
Exhibits strong leadership skills in cultivating exceptional customer service culture, mentoring junior staff, and potentially supervising shift personnel.
Showcases proficiency in implementing help desk policies, monitoring service desk systems, maintaining SATCOM equipment, and training team members on user relations.
Applies expert knowledge of Army and NSA COMSEC requirements, including handling of Controlled Cryptographic Items (CCIs) and equipment lifecycle support.
Demonstrates ability to function as a technical expert across multiple projects, prioritize VIP support, and continuously improve help desk efficiency and effectiveness.
Possesses extensive experience in enterprise IT help desk management, with deep knowledge of SATCOM, COMSEC, and help desk systems.
Desired:
ITIL V4 - Intermediate Service Capability
Adaptable to changing circumstances and operational needs
Understanding of Department of Defense Military standards
Experience with DoD IT security requirements
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here.
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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
$75,200-$158,100CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.