JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Work Dynamics

What this job involves:

Manage the complete lifecycle of work orders including creation, monitoring, escalation, follow-ups, and closure, with regular status updates to stakeholders.

Prepare and analyze work order data, including segregation of reactive requests for governance meetings and reporting.

Track and report KPIs and SLA performance through detailed dashboards and resolution reports.

Drive employee engagement initiatives to improve customer satisfaction (CSAT) by encouraging feedback on completed services.

Coordinate and track mandatory and compliance trainings, ensuring timely completion and reporting across regions.

Provide onboarding and offboarding support for employees and vendors, ensuring smooth transitions.

Administer distribution lists and communication channels, including additions, deletions, and maintenance.

Manage and process building access requests across locations on behalf of stakeholders.

Review and approve workplace communications and provide backup support when required.

Share periodic feedback reports and insights with regional stakeholders to drive service improvements.

Act as system administrator for workplace management tools (e.g., Corrigo), including user access, role changes, and updates.

Remotely monitor and manage facility systems (e.g., HVAC) during non-working hours and holidays, ensuring proper logging and compliance.

Manage locker allocation and tracking requests, ensuring timely resolution and communication.

Administer access control for meeting rooms, including reviewing and approving requests.

Support employee movement requests including devices, logistics items, and workspace changes.

Coordinate vendor onboarding processes and provide onboarding assistance through relevant systems.

Organize and facilitate team meetings, maintaining minutes of meetings (MoM), action trackers, ownership, and closure timelines.

Conduct regular operational reviews with stakeholders and vendors to track open work orders, performance metrics, and improvement actions.

Manage workplace IT asset coordination, including tracking and allocation of devices.

Create, track, and close service requests with accurate system documentation.

Raise and manage work orders for events and workplace requirements.

Maintain internal portals and documentation platforms, ensuring data accuracy, governance, and audit compliance.

Drive employee engagement activities and communications across regions.

Track and analyze feedback data (e.g., QR-based surveys), ensuring follow-ups and continuous improvement.

Prepare and share periodic reports on service performance, work orders, and operational metrics.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.