_About Pearson _ We are the world’s learning company with more than 22,500 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. We’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.   At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That’s why we’re committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that’s inclusive and diverse — and where our people can be themselves — so we can reflect the customers and learners we serve.   Pearson is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognised in the Best Employers for Diversity 2019 awards. Pearson is listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). Whether it's at home, in the classroom or in the workplace, learning is the key to improving our life chances. To this end, Pearson in the UK brings together leading names in education to provide a blend of content, curricula, assessment, training and technology to make learning more engaging and effective. We are the UK's largest awarding body. We offer academic and vocational qualifications that are globally recognised and benchmarked, with educational excellence rooted in names like Edexcel, BTEC, EDI and LCCI.   **_About the role _** Key Accountabilities: People + Support in the training, mentoring and upskilling of the wider team for their specialist area + Will value the needs and rights of others + Will represent the team at meetings or other events Customer Service + Will “Think customers first” to ensure a great customer experience + Ensure accurate and timely responses to customer queries + Use customer relationship management tools to identify opportunities to support customers further and improve the customer experience Data Management + Monitor key performance indicators, including analysing reports, and taking relevant action where needed + Analyse assessment performance data with a view to making improvements and defending sampling decisions in relation to our associate sampling findings. Quality Management + Be a technical specialist in one or more of the key assessment processes and maintain the relevant documentation relating to this. + Responsible for accurate Assessment management for their allocated sectors + Responding to key external or internal requirements, and with continued improvement and simplification in mind. Relationship Management + Managing performance of contractors + Work closely with key stakeholders to ensure accurate content production and timely assessment results   **Qualifications - External** The successful candidate will: + Be able to learn quickly, be curious and imaginative + Have assessment experience + Be able to thrive in a high-pressured and regulated environment + Have project management capabilities + Be resilient and not afraid to make decisions based on key pieces of information + Be comfortable to use new technology to improve the learner experience + Be able to communicate accurately and effectively + Be able to work flexibly to meet the needs of the assessment cycle + Hold a degree or other relevant qualification or experience within the education sector   Equal Employment Opportunity Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience. **Who we are:** At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. **Job:** Content Creation **Job Family:** LEARNING\_&\_CONTENT\_DEVELOPMENT **Organization:** Enterprise Learning & Skills **Schedule:** FULL\_TIME **Workplace Type:** Remote **Req ID:** 20812 \#LI-REMOTE