About Pearson  

We are the world’s learning company with more than 22,500 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. We’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.   

At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That’s why we’re committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that’s inclusive and diverse — and where our people can be themselves — so we can reflect the customers and learners we serve.   

Pearson is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognised in the Best Employers for Diversity 2019 awards. Pearson is listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). 

Whether it's at home, in the classroom or in the workplace, learning is the key to improving our life chances. To this end, Pearson in the UK brings together leading names in education to provide a blend of content, curricula, assessment, training and technology to make learning more engaging and effective. 

We are the UK's largest awarding body. We offer academic and vocational qualifications that are globally recognised and benchmarked, with educational excellence rooted in names like Edexcel, BTEC, EDI and LCCI. 

 

About the role  

 
Key Accountabilities: 

People 

Support in the training, mentoring and upskilling of the wider team for their specialist area  Will value the needs and rights of others  Will represent the team at meetings or other events 

Customer Service 

Will “Think customers first” to ensure a great customer experience  Ensure accurate and timely responses to customer queries  Use customer relationship management tools to identify opportunities to support customers further and improve the customer experience 

Data Management 

Monitor key performance indicators, including analysing reports, and taking relevant action where needed Analyse assessment performance data with a view to making improvements and defending sampling decisions in relation to our associate sampling findings. 

 
Quality Management 
 

Be a technical specialist in one or more of the key assessment processes and maintain the relevant documentation relating to this. Responsible for accurate Assessment management for their allocated sectors  Responding to key external or internal requirements, and with continued improvement and simplification in mind. 

 
Relationship Management 

Managing performance of contractors  Work closely with key stakeholders to ensure accurate content production and timely assessment results 

  

Qualifications - External 

The successful candidate will: 

Be able to learn quickly, be curious and imaginative  Have assessment experience  Be able to thrive in a high-pressured and regulated environment  Have project management capabilities  Be resilient and not afraid to make decisions based on key pieces of information  Be comfortable to use new technology to improve the learner experience  Be able to communicate accurately and effectively  Be able to work flexibly to meet the needs of the assessment cycle Hold a degree or other relevant qualification or experience within the education sector 

  

Equal Employment Opportunity 

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.