Senior Global Product Manager, Platform Services
As a critical member of the Platform Services team within Global Product Management at Resmed, you will lead the vision and strategy for delivering scalable platform capabilities that serve providers and consumers. You will represent the voice of the customer and their requirements, ensuring user and stakeholder needs are central to the development of seamless and scalable platform services.
You will define product roadmaps and requirements that align with Resmed’s person-centric care strategy, global compliance standards, and short- and long-term business objectives. Collaborating closely with UX, engineering, and other teams, your work will enable the delivery of innovative platform capabilities that enhance user experiences and accelerate system scalability.
Key Responsibilities:
Define Vision and Strategy: Develop and communicate a clear vision for Platform Services, aligning with Resmed's mission to deliver person-centric care pathways. Leverage insights from stakeholders and the market to shape the roadmap.
Drive Product Roadmap: Prioritize initiatives to establish centralized services and tools that improve operational efficiency, data interoperability, and service configuration. Focus on scalability, usability, and compliance.
Collaborate Cross-Functionally: Partner with engineering, legal, regulatory, security, and other product teams to deliver platform services that integrate seamlessly across Resmed's ecosystem, supporting interoperability initiatives and standards.
Lead Agile Practices: Facilitate agile ceremonies, including PI planning, backlog grooming, prioritization, and sprint planning. Ensure the team delivers incremental value through well-defined epics and user stories, supporting engineering in their development of technical stories and tasks.
Enhance User Experience: Collaborate with UX teams to design intuitive self-service portals and administrative tools for managing configurations, roles, and permissions.
Monitor and Optimize: Utilize product analytics to track the performance of platform services, identify improvement opportunities, and collaborate with engineering to enhance observability and efficiency.
Enable Global Scalability: Ensure platform services are globally compatible, supporting multilingual capabilities, regional compliance requirements, and cross-platform integration to accelerate international reach.
Skills and Experience:
Strategic Leadership: Proven experience in leading high-impact, technical product initiatives, ideally within platform domains.
Technical Proficiency: Understanding of platform service architectures, API-driven microservices, and system integration capabilities.
Regulatory Expertise: Familiarity with global data privacy regulations such as GDPR and HIPAA, with experience embedding compliance into product design.
Agile Excellence: Expertise in agile practices, leading product teams, and managing product backlogs to deliver business-critical features.
Customer-Centric Mindset: Ability to balance technical capabilities with user needs, delivering solutions that enhance usability, scalability, and efficiency.
Digital Healthcare Product: Experience with various healthcare data domains including patient domains, experience with platform administration user experiences for configuration and support of multiple products, experience with converging or migrating features and data from similar legacy or M&A products.
Why This Role Matters:
Resmed is revolutionizing digital health by creating a robust platform that addresses critical challenges in scalability, interoperability, and person-centric care. The Platform Services team plays a pivotal role in this transformation by enabling secure, seamless, and efficient services for patients, providers, and stakeholders across the ecosystem.
If you're a forward-thinking product leader passionate about shaping the future of digital health infrastructure, we invite you to join our mission-driven team.
We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.
At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $142,000 - $214,000
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.