Senior Global Customer Engagement Excellence Lead Requistion ID: 6754 Location: Copenhagen, Danish Capital Region, DK **Senior Global Customer Engagement Excellence Lead** Are you passionate about transforming customer engagement in a global setting? Your experience in strategic frameworks, customer engagement excellence, and cross-functional collaboration might be just what we’re looking for. You could be our first Global Customer Engagement Excellence Lead. This is a unique opportunity to build and shape a new strategic role that will define how Lundbeck engages with customers globally. **Your new role** You will play a key role in designing and operationalizing Lundbeck’s global customer engagement strategy. You’ll define frameworks, lead strategic use-cases, and collaborate across functions to embed excellence into our ways of working across affiliate and global teams. This is a pivotal role where your ideas and leadership will help shape what good looks like. **Your future team** You will be part of the Global Customer Experience (GCX) team within CPPS, based in Valby, Denmark. Reporting to the Director, Head of Global Customer Engagement Excellence, you’ll work closely with affiliate and global colleagues across Medical, Marketing, Digital, IT, and Analytics teams. Our team thrives on curiosity, making meaningful impact, having fun, and a deep commitment to continuous learning and development. As this is a newly established role, you’ll have the opportunity to influence how we work together and build new ways of collaborating to drive engagement excellence. The position is based in Valby, Denmark. **What you bring to the team** You are a strategic thinker with a hands-on mindset and a passion for driving change. You bring: + A master’s degree and 6+ years of experience in customer engagement, commercial excellence, or strategic operations in a global, matrixed (pharma) organization. + Strong knowledge of affiliate enablement, omnichannel strategies and engagement frameworks. + Proven experience in leading cross-functional initiatives and driving change at scale. + Excellent communication, facilitation, and stakeholder engagement skills. + Proven experience in project management. + Ability to thrive in a newly created role and shape processes from the ground up. + Comfortable navigating ambiguity and driving clarity in complex, matrixed environments. + Entrepreneurial mindset with a passion for building and scaling strategic initiatives. **Our promise to you** Lundbeck offers an inspiring workplace and innovative culture, where our curiosity, accountability and adaptability enable us to transform lives. We want to go faster and further on addressing the big unmet needs of people living with brain disorders. We offer rewarding careers with a mix of exciting tasks and development opportunities that are balanced with initiatives focused on your well-being. We need every brain in the game, and at Lundbeck, we are committed to building a workforce that is as diverse as the people we serve. Read more about our commitment at www.lundbeck.com/global/about-us/our-commitment/diversity-and-inclusion . **Apply now** Can you see yourself in this role? We want to hear from you. Does this sound like your dream job, but you’re not sure if you meet all the requirements? We still want to hear from you! Upload your CV and include a few lines about your motivation for applying. We ask you not to include a photo or personal information that does not relate to your professional experience. If you have questions, please contact Liv Trolle, Director, Head of Global Customer Engagement Excellence, lito@lundbeck.com, +45 30833399. Applications must be received by September 12th, 2025. Learn more about us at www.lundbeck.com ,LinkedIn (https://www.linkedin.com/company/lundbeck/) or Instagram (@h_lundbeck). \#EveryBrainInTheGame **_This job ad is intended for individuals seeking a career opportunity with Lundbeck._** _We engage with recruitment and search firms where needed on the basis of a written agreement, and we do not accept unsolicited requests of any kind. If you work as a recruitment consultant, you are kindly instructed to refrain from contacting Lundbeck or the hiring manager directly with suggested candidates. If you violate this policy, you do so at your own risk and for your own account, and Lundbeck will not assume any liability nor pay any associated fees resulting from such violation._ **About Lundbeck** At Lundbeck, our most important contribution is easing the burden of the millions of people living with brain disorders. Whether it is migraine, depression, or other brain disorders, patients, their carers, and society as a whole depend on us. Through cutting edge science and strong partnerships, we develop and market some of the world’s leading treatments, expanding into neuro-specialty and neuro-rare from our strong legacy within psychiatry and neurology. The brain health challenge is real. Our commitment is real. Our impact is real. **About Lundbeck** At Lundbeck, our most important contribution is easing the burden of the millions of people living with brain disorders. Whether it is migraine, depression, or other brain disorders, patients, their carers, and society as a whole depend on us. Through cutting edge science and strong partnerships, we develop and market some of the world’s leading treatments, expanding into neuro-specialty and neuro-rare from our strong legacy within psychiatry and neurology. The brain health challenge is real. Our commitment is real. Our impact is real.