Within CGI's ERP Center of Expertise, you will work as a Senior Functional Analyst for Oracle ERP Cloud HCM in an Application Management System (AMS) context for our production clients. You will play a key role in the stability, evolution, and optimization of Oracle Cloud HCM environments, in close collaboration with our clients' technical teams and HR partners.
Your future duties and responsibilities:MAIN RESPONSIBILITIES
• Provide level 2 and 3 functional support for Oracle ERP Cloud HCM modules (Core HR, Absences, Payroll, Time & Labor, Benefits, Talent, Performance, Compensation & Merit, etc.),
• Diagnose, prioritize, and resolve user incidents, anomalies, and change requests,
• Manage the full change lifecycle: analysis, design, configuration, testing, and deployment,
• Maintain functional and operational documentation (configurations, user guides, test cases),
• Collaborate with technical teams (OIC integrations, security, BI) to resolve complex issues,
• Participate in Oracle Cloud quarterly updates: impact analysis, regression testing, and UAT coordination,
• Identify and recommend HR process improvements based on Oracle best practices and customer needs,
• Provide advisory support Proactive on the Performance and Merit modules to support performance review and salary review cycles,
• Support key users in the execution of annual HR cycles (performance reviews, bonuses, adjustments, promotions),
• Ensure clear and effective communication with clients to prioritize requests and manage expectations.
REQUIREMENTS
• Degree in Human Resources Management, Business Administration, or Management Information Systems,
• Minimum of 7 years of experience in HCM functional analysis, including at least 3 years with Oracle HCM Cloud,
• Solid understanding of HR processes: Core HR, Absence, Payroll, Compensation, Performance, Merit, Time & Labor, Benefits,
• Proven experience in AMS support or post-implementation,
• Proficiency in the Oracle Cloud lifecycle (Oracle Service Releases, quarterly patches, test cycles),
• Ability to manage multiple clients and priorities in a managed services environment,
• Excellent communication, documentation, and problem-solving skills,
• Bilingualism (French and English, spoken and written)*,
• Team spirit, rigor, autonomy, and customer focus,
• Oracle Cloud HCM certification (Core HR, Compensation, or Performance Management) is an asset.
ADDITIONAL ASSETS
• Extensive experience with Performance Management and Compensation/Merit Cycles modules,
• Knowledge of HR integrations (OIC, APIs, third-party payroll, ATS, Learning Systems),
• Familiarity with ITIL best practices in an AMS environment,
• Knowledge of HR regulatory frameworks (Canada, Europe, Latin America).
*The ability to communicate effectively in English, both orally and in writing, is essential, as this position involves regular collaboration with colleagues and partners based in the United States.
Work mode: on site
Localization : Montréal
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Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
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