About the role:

 

We are currently recruiting for Senior front Desk Agent for Oryx Airport Hotel in Doha.

 

As a Senior Front Desk Agent, you are entrusted with delivering exceptional customer service to all guests, ensuring their needs are addressed promptly and professionally. You will provide mentorship and support to fellow front desk agents, fostering a well-trained team capable of delivering outstanding service. Additionally, you are responsible for overseeing the efficient execution of all front desk operations, ensuring strict adherence to hotel policies and procedures.

 

Key accountabilities include:

 

Respond to guest inquiries and provide hotel information professionally.Monitor and replenish front desk supplies to ensure uninterrupted service.Maintain cleanliness and organization of the front desk and lobby areas.Allocate rooms based on guest preferences and special requests.Deliver exceptional customer service to ensure guest satisfaction.Follow proper billing and payment procedures as per company SOPs.Maintain accurate records of guest accounts, reservations, and payments.Address guest feedback and complaints promptly and professionally.Support and guide Front Desk Agents to ensure service excellence.Coordinate with Housekeeping and Maintenance on room status updates.Handle guest payment details in compliance with PCI standards.Protect guest privacy by safeguarding personal information.Adhere to hotel environmental, health, and safety policies.Perform additional duties as assigned by the Head of Department.

 

Be part of an extraordinary story:

 

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.