We are seeking a Workforce Management (WFM) & Capacity Planning Analyst to help drive the operational efficiency and service excellence of our customer-facing and internal teams. In this role, you will be responsible for building data-driven capacity models, tracking performance against forecast, identifying staffing risks, and partnering with cross-functional stakeholders to enable business continuity and scale.

This role sits at the intersection of analytics, planning, and operations, making it ideal for someone who enjoys working with data, solving complex problems, and driving improvements in real-time operations.