About Us  

Lead. Grow. Transform.   

Ford Australia is constantly evolving and innovating, committed to delivering smarter, more connected vehicles for all Australians, now and for generations to come.  

Looking ahead, Ford is excited about the future. With an expanding vehicle lineup, growing digital services, and a strong dealer network, they are well-positioned to support Australian businesses in new ways.  

As Australia’s largest automotive OEM employer, they proudly have around 1,500 talented engineers, designers, and specialists working across five Victorian sites. Crucially, Australia is a key global development hub for Ford and their local design and engineering team lead the creation of vehicles including the Ranger, Ranger Raptor, and Everest – models sold in around 180 markets worldwide.  

Complementing this technical network, Ford Australia’s National Sales Company (NSC) located in Richmond, is the central hub for commercial and customer engagement activities across the country.  

Why Ford?   

For a century, we've been a driving force across Australia, building a legacy that truly speaks for itself. Our iconic Mustang proudly holds its position as Australia's No. 1 Sports Car, while the versatile Everest has carved out its place as the No. 1 in its segment. Leading the way, the Ranger continues its rein as Australia's No. 1 Selling Vehicle.  

These remarkable achievements are a testament to our unwavering commitment to innovation and a customer-focused approach that has delivered success across our entire lineup, giving us so much to be excited about! But we believe we do more than just build award-winning vehicles—we build careers.  

Discounted lease car options.  

Multiple Employee Resource Groups – Ford Pride, Women of Ford and Ford Empowering Diverse Abilities.  

Flexible Work Arrangements.             

Growth and development opportunities via internal and external training.  

Paid parental leave from day 1.   

Comprehensive Employee Assist Program.    

Wellness Programs including Free Flu Vaccinations and Health Checks.  

Paid volunteer days.      

About the Role   

We are seeking a dedicated and technically proficient Senior Ford Pro Specialist to manage after-sales service and support for our key Ford Fleet customers. In this role, you will be the primary liaison, ensuring exceptional customer satisfaction by resolving escalated service and operational vehicle concerns through close collaboration with FMO service teams, FCSD Service Engineering, CRC, and our dealer network.  

You will proactively coordinate service and recall programs, provide essential vehicle diagnostic and repair assistance, and leverage your technical expertise to support strategic fleet sales growth, new product launches, and deliver critical cost-of-ownership data. This position also involves providing technical training and advice to Ford Fleet personnel, collaborating with regional offices for aligned support, and conducting incident investigations to prepare comprehensive technical reports.