Senior Field Representative – Support CIP Position Summary The Senior Field Representative serves as a product and solutions specialist, delivering expert-level service, training, and consultative support across Ricoh’s business support offerings. Operating independently, this role combines technical mastery with customer engagement and process improvement, contributing to both operational excellence and business growth. 🔧 Key Responsibilities Technical Expertise Deliver advanced solution services including configuration, installation, troubleshooting, networking, and maintenance of Ricoh products Perform full-spectrum product repairs, workflow assessments, and customer training Share insights and solutions to improve operational methods and service delivery Assemble, adjust, and maintain equipment per specifications and documentation Act as a go-to resource for peers requiring advanced technical support Customer Engagement Build and maintain professional relationships with customers and Ricoh personnel Promote Ricoh’s support offerings and proactively manage customer needs Identify opportunities to increase equipment utilization and service adoption Territory & Workload Management Independently manage schedule, service calls, and workload across assigned territory Execute call handling and workload management procedures with precision Support solution-based scheduling and time management for team initiatives Administrative & Compliance Complete all required logs, reports, and documentation accurately and on time Maintain assigned inventory (car stock or on-site) with precision Comply with company policies and assist others in doing the same Accurately record time and activity using Ricoh’s tracking systems Performance & Results Meet or exceed productivity benchmarks aligned with experience and workload Actively participate in Ricoh Extra Value programs (e.g., CS212) and bill accordingly Perform additional duties as assigned 🎓 Qualifications Requirement Details Education High school diploma required; coursework in computers, electronics, mechanics, networking, and printing software preferred Certification Must meet Ricoh’s certification standards for the assigned role (link) Driver’s License Valid state license and minimum auto insurance coverage per Ricoh policy 💡 Skills & Attributes Goal-oriented, self-motivated, and committed to continuous development Strong organizational, interpersonal, and verbal communication skills Skilled in identifying problems, developing solutions, and improving processes Proficient in Microsoft Office and mobile technology applications Able to handle confidential information with discretion Effective multitasking and prioritization under pressure 🧠 Physical & Environmental Demands Extensive daily travel between customer sites; occasional overnight travel Frequent lifting (up to 50 lbs), pushing equipment (up to 400 lbs), and use of ladders Regular bending, kneeling, and fine motor work with hand tools and testing equipment Exposure to varied weather conditions and occasional outdoor work May require shift work, overtime, and on-call availability Periodic stress due to service volume, deadlines, and customer interactions Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.