🧭 Position Overview The **Senior Field Representative, Field Services Support** is a highly skilled technical specialist responsible for servicing, repairing, and optimizing complex office equipment across a designated territory. This role combines hands-on expertise with leadership responsibilities, including mentoring technicians, managing inventory, and driving revenue opportunities. Candidates must hold at least one industry certification and demonstrate sustained excellence in performance. 🔧 Key Responsibilities Technical Service & Product Expertise Perform diagnostics, installations, retrofits, and repairs on advanced office products (B&W, color, multifunctional devices) Troubleshoot and replace components with precision and efficiency Maintain expert-level knowledge of assigned equipment and digital competencies Complete technical training on new equipment and technologies as assigned Mentorship & Training Provide on-the-job training (OJT) and technical seminars for new and experienced technicians Serve as a role model in professionalism, technical excellence, and customer engagement Champion continuous improvement and foster a positive team culture Territory & Inventory Management Manage service territory independently, including scheduling, call handling, and inventory accuracy Collaborate with sales partners to identify equipment upgrades and service opportunities Support territory backup plans and assume Field Technology Service Manager responsibilities as needed Customer Engagement & Support Resolve complex customer issues with professionalism and empathy Act as a liaison for unresolved technical problems and escalate as appropriate Build and maintain productive relationships with customers and internal teams Maintain accurate car stock inventory and ensure timely administrative documentation 📚 Qualifications Completion of technical school and 3+ years of related experience, including 2+ years as a Technology Service Consultant I At least one industry certification and a sustained record of meeting or exceeding performance expectations Valid state driver’s license and required auto insurance coverage per Ricoh policy 💡 Skills & Attributes Expert knowledge of electro-mechanical devices and electronics Strong diagnostic and problem-solving skills with a methodical approach Excellent interpersonal and verbal communication abilities Proven customer service skills, including follow-up and issue resolution Ability to comprehend and apply technical documentation 🚗 Working Conditions & Physical Demands Extensive daily travel by car or foot across customer locations in varied weather conditions Occasional exposure to minor cuts, burns, and chemical solvents Shift work, overtime, and on-call availability may be required Frequent lifting (up to 50 lbs), moving equipment (up to 400 lbs), and use of hand tools High dexterity required for small component repairs and electronic testing Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.