JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Overview

The Senior Facilities Officer manages daily workplace operations and services to ensure efficient functioning of the venue environment. This role supports workplace management initiatives, coordinates with stakeholders, and oversees service delivery while ensuring compliance with quality standards. Takes on more complex operational challenges, has greater autonomy in decision-making, and may mentor junior staff

Qualifications
Education and Experience
Diploma or above in Facilities Management and/or Property Management or equivalent
Minimum 3 years of relevant working experience
Prior experience in property management companies preferred

Skills and Knowledge
Good command of spoken and written English and Chinese (Cantonese and Putonghua an advantage)
Excellent customer service and communication skills
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and Chinese Word Processing
Knowledge of Hong Kong Building/Property Management regulations and Ordinances

Personal Attributes
Ability to work independently under pressure with minimal supervision
Detail-oriented with strong problem-solving abilities
Proactive approach to service delivery
Good organizational and time management skills

Key Responsibilities
Operational Management
Assist the Assistant Workplace Manager in addressing specific requirements or concerns
Manage and supervise day-to-day operations to ensure quality service delivery
Ensure compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
Conduct daily patrols and routine inspections of workplace areas
Prepare detailed inspection reports documenting findings

Stakeholder Coordination
Liaise with Authority departments and operators on workplace management services
Follow up on inquiries, complaints, and service requests
Assist with investigations, fact-checking, and case reviews
Prepare correspondence, letters, and notices relating to workplace services
Attend regular meetings with the Authority and other stakeholders as required

Reporting and Documentation
Prepare management reports, incident reports, and daily/monthly operational reports
Document service performance and operational metrics
Track and report on compliance with service standards
Maintain accurate records of workplace activities and issues

Process Improvement
Monitor, review, and enhance operational workflows
Conduct regular training and coaching for subordinates and frontline staff
Identify opportunities for service improvement
Implement best practices in workplace operations

Emergency Response
Attend and resolve emergency incidents and operational issues
Prepare investigation/incident reports as needed
Implement preventive and corrective measures
Respond to emergency calls during regular hours and adverse weather conditions
Support business continuity during typhoons and other disruptions

Additional Duties
May work evenings and on public holidays when required
Handle other ad-hoc duties as assigned by the Authority
Support special projects or workplace initiatives as needed

Working Conditions
Primarily on-site at the venue with regular facility inspections
May require flexible working hours including evenings and weekends
Must be available for emergency response situations

Reporting Structure
Reports to: Assistant Workplace Manager
May supervise: Frontline workplace staff, concierge staff

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.