Overview The Senior Facilities Manager - Incoming Properties Oversight position provides oversight of the physical condition, operational readiness, and vendor performance across a portfolio of income-producing commercial properties owned by First Citizens. The locations are occupied by third-party tenants and span across multiple US regions and time zones. Working alongside internal teams and third-party property management firms, this role ensures property operations meet the Bank’s standards for safety, regulatory compliance, and service delivery. The Senior Facility Manager performs field assessments, verifies vendor proposal, confirms scope accuracy, supports lease-related facility obligations, and serves as a key point of contact for facility related matters impacting tenants and internal stakeholders. They bring technical expertise in building systems, facility assessments, and risk mitigation while also supporting financial planning and vendor oversight. This is a hybrid role if located in Raleigh, NC with the expectation that time working will regularly take place inside and outside of a company office. Open to remote in NC, SC, GA, or VA for highly qualified candidates. Responsibilities Facility Support - Oversees maintenance and repairs efforts toward the functionality of Bank facilities to deliver timely and effective solutions. Manages preventative maintenance activities and schedule to minimize disruption in business operations. Performs site visits and facilities inspections, ensure ADA/code compliance, and mitigate operation or reputational risk. provides reports and develops effective asset management strategies. Partner with third party property management firm on execution of projects including major works, renovations, capital improvements, relocations, acquisitions, and other special initiatives. Manage emergency preparedness plans, weather events, and business continuity impacts. Promote service consistency through asset strategies tailored for income-producing sites. Provides guidance and expertise to all activities, leading on facility projects and serving as a resource on complex matters. Facility Service - Develops relationships with tenants, internal teams, third party property managers and vendors to foster trust, enhance service delivery, and drive resolution. Acts as a liaison between internal departments and external partners to ensure facility-related matters are addressed with professionalism and urgency. Champions a relationship-first mindset, recognizing that tenant satisfaction, internal customers, and strong vendor partnerships are critical to overall property performance. Monitors internal service level standards and key performance indicator metrics. Proposes and implements solutions to address any service or performance deficiencies. Vendor Management – Provides hands on oversight of vendor scopes, service delivery, and contract performance. Conducts technical reviews of repair proposals, capital requests, and ongoing maintenance activities, with the ability to challenge pricing validate scope accuracy, and recommend alternate solutions where appropriate. Ensures vendor activities align with lease obligations, code requirements, and strategic budget priorities. Manages vendors including effective work order communications, invoice management, performance & accountability monitoring, performance feedback, partnerships with internal procurement teams, and vendor procurement activities. Budget Planning - Provides development and oversight of capital and expense budgets, including business case recommendations for proposed major expenditures or budget variances. Reports on budget performance and plan versus actual variations. Identifies cost savings and cost reduction opportunities. Property Management oversight – Manages third party property management firms in operating owned properties that house tenants. Responsible for performance & accountability monitoring, vendor network optimization and procurement activities. Facilitates methods of measuring vendor performance. Ensures effective and appropriate tenant communications related to construction, maintenance and repair activities. Partner with Property Admin team on lease actions and building management related issues. Qualifications Bachelor's Degree and 6 years of experience in Corporate Real Estate Facilities/Property Management OR High School Diploma or GED and 10 years of experience in Corporate Real Estate Facilities/Property Management Preferred Skills: Strong working knowledge of commercial building systems (HVAC, roofing, electrical, and plumbing), ability to read technical scope, code compliance, and real estate contracts Experience managing or auditing third-party vendors or property managers Experience performing site inspections, facilities condition assessments, and identifying code or compliance risks Familiarity with lease obligations, tenant relationships, and property operations Strong interpersonal, written, and verbal communication skills, with an ability to balance partnership with accountability Ability to manage across a geographically dispersed portfolio, including 30% travel across time zones Proficiency with CMMS platforms (ServiceChannel preferred), Microsoft Excel, and budgeting tools Manage multiple sites, or portfolio Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.