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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Summary

The Senior Facilities Manager will be responsible for the delivery of services to operate and maintain the property including customer/client services, financial management, facility maintenance, procurement, and supplier management. Develop client relationships with key representatives in supporting client’s corporate real estate goals and objectives.

Responsibilities

Work with Account Director to oversee the delivery of maintenance & repair services, and implement short- & long-term projects for the client as requested

Establish positive working relationships with client site leads, business partners, workplace & design managers, and FM clientele to establish trust and credibility in the delivery of IFM services

Resolve FM issues at sites in a timely manager, communicating updates to impacted stakeholders, and escalating when needed

Act as point of contact with site occupants, property management, and landlords to coordinate FM activities and ensure client needs are met

Administer training to ensure compliance, readiness and competency of staff

Develop a strong collaborative team-based environment

Stay updated on industry trends, competitor analysis, and customer preferences to identify opportunities for innovation and improvement.

Support and empower team members to deliver exceptional customer service, providing ongoing coaching, training, and performance feedback

Responsible for overall team management, staff development and planning.  Execute staff succession and growth plans.

Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior

Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors

Import JLL best practices in the interest of exceeding client goals and expectations

Drive performance as measured by client’s Key Performance Indicators

Manage subcontractors and suppliers to deliver goods and services against contracts and expectations

Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level.

Collaborate with account Finance team to set and manage the annual / monthly budget against actuals, and proactively support decision making that aligns with client financial objectives

Any other requests and tasks as needed

 
Skills/ Qualifications

Minimum eight years’ experience as a manager in corporate facilities management including managing teams, budget responsibilities, supplier management, problem solving, and client/ customer relations

Experience managing remote teams preferred

Must have solid knowledge of building/ mechanical, electrical systems (MEP)

Experience required using CMMS systems and reporting (Corrigo preferred)

Excellent communication skills, both verbal and written, with the ability to interact effectively with guests, team members, management and clients including negotiation and conflict resolution

Must have strong computer skills, including MS Excel, Word and Office

Outstanding interpersonal skills and a genuine passion for providing exceptional customer service.

Strong organizational skills

Ability to align, motivate and lead a team including creating accountability

Bachelor’s degree or equivalent work experience in Facilities Management or property management preferred

Relevant training in MHE, Controls Systems, PIT as well as general building operations preferred

Ability to multitask and prioritize duties in a fast-paced environment.

Requirements

Role is on-site in Los Angeles, CA

Role requires potentially up to 15-20% travel to sites within the Western Region Portfolio, a mix of office & industrial space types currently. Geographical region currently includes CA, OR, CO, TX and others with an expectation of expansion in the next 6-12 months.

Estimated total compensation for this position:

115,000.00 – 166,700.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Los Angeles, CA

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.