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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Role Purpose

We are seeking an experienced Senior Facilities Manager to join our Integrated Facilities Management team in Istanbul, Turkey. In this role, you will directly support our prestigious client, JPMorgan Chase & Co. (JPMC), delivering exceptional facilities management services that meet their high standards and specialized requirements.

The Senior Facilities Manager (SFM) is responsible for ensuring a high level of client satisfaction within their areas of responsibility and support the local team. Delivering key initiatives as well as ensuring consistency in processes and operational in Facilities Management delivery. Driving a superior service resulting in client satisfaction across their buildings.

As the key liaison between JLL and this important financial services client, you will leverage your technical expertise and leadership skills to ensure seamless operations while maintaining our commitment to excellence in service delivery.

Key Responsibilities

Client & Stakeholder Engagement

Serve as primary point of contact for site delivery, building trusted relationships across all levelsLead client meetings and implement feedback systems to exceed service expectationsProactively manage stakeholder communications to ensure alignment and satisfaction

Team Leadership & Development

Drive contractor performance through effective resource allocation and performance monitoringFoster a collaborative culture that prioritizes excellence, accountability, and continuous improvementMentor team members and implement structured development plans using Workday

Health, Safety & Compliance

Ensure all operations adhere to regulatory requirements, JLL standards, and client-specific protocolsMaintain rigorous compliance with fire safety, health regulations, and security proceduresCollaborate with client functional teams (GRE, GSI, HSE) to integrate safety programs effectively

Vendor & Contract Management

Partner with sourcing teams to optimize service contracts for quality and cost-effectivenessLead regular service partner reviews to address performance issues and identify improvementsIdentify cost-saving opportunities while maintaining service excellence

Financial Oversight

Manage financial processes including purchase orders, invoices, and work ordersSupport budget forecasting, expense tracking, and financial reportingImplement cost control measures while maintaining operational excellence

Operational Excellence

Conduct comprehensive site inspections and implement immediate corrective actionsDrive continuous improvement initiatives to enhance operational efficiencyServe as emergency point of contact and deputize for Facilities Manager when required

Risk Management

Implement property risk management protocols and disaster recovery plansEnsure compliance with all JLL business conduct guidelines and audit requirementsConsistently meet or exceed all KPIs and Service Level Agreements

Sound like you? To apply you need to be able to demonstrate the following skills and experience:

Essential Skills

Technical expertise in critical infrastructure management (UPS, HVAC, Fire Life Safety systems)Superior stakeholder management and communication abilities across all levelsExceptional organizational skills with ability to prioritize competing demandsStrong leadership capabilities to manage hard and soft services teamsDemonstrated customer service orientation with problem-solving mindsetFluent English proficiency (verbal and written)Thorough understanding of Health & Safety regulations

Required Experience

5+ years in facilities management, preferably in the financial sectorProven technical FM experience managing building operations for blue chip companiesDemonstrated expertise in operational excellence within corporate environmentsExperience with CAFM/Helpdesk systems and facilities technologiesHistory of successfully leading multi-disciplinary teamsBackground in office relocations, fit-outs, and space planning (preferred)Demonstrated ability to work both autonomously and collaborativelyExceptional attention to detail with process improvement focus

Location:

On-site –Istanbul , TUR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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