JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Primary Responsibilities 

Client Relationship Management   

Cultivate, own, and maintain a trusted working relationship with client representatives (JLL or external) and 3rd party service providers.   

Communicate/escalate with appropriate parties (manager, client, vendors, etc.) 

Leadership 

Lead and manage JLL staff including direct reports to deliver contracted services. 

Facilitate meetings including agendas and after-action item reports. 

Exercise leadership and management skills in a matrixed environment to achieve results. 

Operations   

Lead and manage all services for all contracted hard service suppliers. Ensuring services are delivered consistently with agreement terms     

Lead and assist with receiving and dispatching of work requests to vendors, landlords, or other 3rd party service providers   

Lead and manage Facilities Coordinators to support operations    

Manage and coordinate scheduling of 3rd party maintenance activities     

Manage and coordinate work with 3rd party vendor, including tracking work order completion, vendor and client follow up, and reviewing subcontractor invoices   

Ensure all site management and operations practices follow company, Master Service Agreement (MSA) requirements, and client standards    

Demonstrate an understanding of Mechanical, Electrical and Plumbing and regulatory requirements as it pertains to 3rd party vendor responsibilities 

Travel Required: up to 50%   

Financial    

Build and manage operating budgets - including monitoring, analyzing and accurate reporting adherence.  Understand, explain, and report results and variances.   

Manage budgetary requests, analysis and operational reporting: monthly and quarterly, as needed  

Read and understand the applicable Service Level Agreements and associated financial impact.   

Program & Project Management   

Apply a programmatic approach to routine tasks, small projects, and other requests to support delivery of services and increase customer satisfaction.   

Lead, manage, and assist JLL operations team with tactical planning, goals, objectives and execution.  

Recommend, plan, and execute continuous service quality improvements   

Lead, manage, coordinate, and support meetings with service providers and other stakeholders   

Lead and manage direct reports to achieve the Key Performance Indicators  

Conduct root cause analysis (RCA) for any vendor failures and support client RCAs 

Perform other duties, activities, or projects as assigned   

Job Requirements 

Undergraduate degree in business administration, engineering, engineering technology or related field recommended 

Minimum 5 years in vendor or facility management of multi-building operations 

Mechanical, electrical, plumbing and fire suppression system knowledge of commercial/critical facilities 

Self-motivated to work in a remote environment 

Strong interpersonal skills, ability to communicate well in both oral and written reports 

Strong organization skills and collaborative management style 

Strong proficiency in MS Word, Power Point, and Excel (for reporting and reconciling data)  

Strong proficiency in CMMS systems 

Valid California driver's license 

Must live within the client territory and the territory in which you manage

Estimated total compensation for this position:

132,000.00 – 204,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

Remote –Sacramento, CA, San Francisco, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.