JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

Welcoming visitors and providing a positive first impression of the centreOffering general information about the site exhibitions, events, and programAnswering visitor inquiries about the centre's facilities, services, and current activitiesProviding directions within the centre and assisting with wayfindingArrange and update the display boards/directional signage for event before the functionHandling ticket sales or registrations for exhibitions, workshops, or special eventsManaging visitor flow and queue management during peak hours or special eventsCoordinating with other departments to address specific visitor needs or concernsMaintaining a clean and organized customer service areaCollecting and reporting visitor feedback to improve servicesAssisting with lost and found inquiriesOffering support for visitors with special needs or accessibility requirementsHandling minor complaints and escalating more serious issues to managementMaintaining up-to-date knowledge about the centre's exhibitions, events, and design-related topicsTrain up and manage the performance of the Assistant Customer Services OfficerServe as a backup for the Assistant Customer Services Officer in his/her absenceBring in the best practice from JLL HQ to implement onsiteManage guest inquiries and special requests, providing high-quality customer serviceAssist in scheduling and coordinating facility maintenance and inspectionsAdmin work including preparing reports, billing, purchasing and paymentServe as the contact for facility-related inquiries and concerns from staff and guestsCoordinating with other departments to address specific visitor needs or concernsCoordinate and assist with events, ensuring facilities meet client and guest needsPerform daily inspections to assess its condition and identify maintenance needsReport the status of facility conditions and any identified issues to management in a timely mannerFollow up on reported maintenance issues with the onsite Technician to ensure timely resolution

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If this job description resonates with you, we encourage you to apply even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to t

Sound like you? To apply you will have:

At least 1-5 years’ relevant working experience in hospitality/hotels/corporate offices

Diploma in Hospitality Management, Business Administration, or a related field.

Experience from working in conferencing or events environments

Excellent communication skills with superior customer service skills

Able to communicate in English

Willing to learn and be part of a fast-paced dynamic team

Tidy, organized, proactive, careful and customer/service focus

Location:

–Hong Kong, SAR, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.