JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Overview
The Senior Facilities Administrator provides frontline operational support for property management services. This role ensures the smooth day-to-day operations of the property, coordinates with various stakeholders, and maintains high standards for cleaning, security (where applicable), and general maintenance.

Qualifications
Education and Experience
Higher Diploma/Certificate or above in Facility Management and/or Property Management or equivalent
Senior Property Officer: Minimum 4 years of relevant FM/PM experience
Property Officer: Minimum 2 years of relevant FM/PM experience

Skills and Knowledge
Proficient in Microsoft Office applications (Word, Excel, PowerPoint)
Good command of spoken and written English and Cantonese, especially in report writing
Fluency in Mandarin preferred
Knowledge of Hong Kong Building/Property Management regulations and ordinances
Ability to work independently under pressure with minimal supervision

Key Responsibilities
Operations Management
Collaborate with Senior Property Manager and Assistant Property Manager to address specific property requirements
Coordinate with Relevant Authorities, departments, operators, and tenants
Supervise day-to-day operations including cleaning, security (only at Security Services Locations), and maintenance
Ensure compliance with operational standards across all service areas
Conduct regular property patrols and respond promptly to incidents
Manage cleaning operations, staff scheduling, and quality standards
Address tenant and visitor inquiries, complaints, and service requests

Tenancy Management
Maintain day-to-day communication with tenants
Organize and attend regular tenant meetings
Update tenant licenses and insurance records
Coordinate repair and maintenance activities conducted by tenants and their contractors
Conduct tenant premises handover and takeover inspections and documentation
Coordinate tenant fit-out activities
Respond to tenant needs during emergency situations

Procurement Support
Assist in preparing procurement documentation
Process purchase orders and maintain vendor database
Evaluate supplier performance and recommend new vendors
Handle administrative tasks related to vendor agreements

Event Support
Assist in executing activities plans
Coordinate manpower and services for events
Prepare event reports and monitor Frontline Team performance during events
Attend meetings with relevant departments and event organizers

Administrative Duties
Prepare various operational reports and correspondence
Attend meetings and conduct regular property inspections
Manage fault/accident handling and ensure regulatory compliance
Supervise the Frontline Team, enhance workflow processes, and provide training
May work nights and during public holidays/weekends as required

Working Conditions
On-site position requiring regular property inspections
May require flexible working hours including evenings, weekends, and holidays

Reporting Structure
Reports to: Assistant Property Manager/Senior Property Manager
May supervise: Frontline property staff
Note: Security-related responsibilities only apply to Security Services Locations.

Location:

On-site –Hong Kong, SAR, China

Job Tags:

Transitions Incumbent

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.