With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

Position:         Senior External Engagement and Communication Manager

Location:        National Office, Phnom Penh          

Salary:             Negotiation

Closing Date: 31- July- 2025

​This position is for Local Applicants Only

PURPOSE OF THE POSITION

In line with the updated FY23-FY27 country strategy of WVI-Cambodia (WVIC), the Senior External Engagement and Communication Manager will provide strategic leadership for external engagement and communication as well as ensure alignment with WVI partnership global standards and policies.

As part of the Senior Leadership Team (SLT), this position will lead and provide expertise in the development of external engagement and communication plans and implementation (at national and sub-national level) and facilitate effective cross function coordination. In collaboration with advocacy team and other key departments, this position will orchestrate overall coherent messaging supporting brand visibility for policy influence, positioning WVIC as thought leader in key sectors for resources acquisition, public and donors’ engagement in campaign and in country local donations efforts.

This position plays a critical role in ensuring strong engagement and integration with other units, departments and regional offices of WVI-C, accountable for building staff as ambassadors and representatives of the organization externally. It oversees the three main portfolios of WVI communications – storytelling, brand and public engagement, and capacity plan in alignment with World Vision’s global guidance.

MAJOR RESPONSIBILITIES

I. Strategic Leadership as a member of the Senior Leadership Team

Develops, leads and executes an integrated communication and external engagement strategy and annual business plan that supports the functional and national objectives of WVI-C to build World Vision’s reputation and brand with key audiences, tell our story and support key priorities, in alignment with World Vision’s commitment to “Our Promise”.Advises National Office Senior Leadership on strategic reputation, internal and external positioning, technical branding, global branding, communication capacity building, and opportunities and issues to elevate understanding, performance and accountability across the region.Leads the team in the achievement of departmental plans (being new) through close collaboration with other departments, participate and provide bold leadership in Management Forums, monitor, review and reports regularly for continuous improvement.Oversees improvements to the Field Office communications operating model to optimise ways of working, increase stewardship of resources and strengthen the quality of communications deliverables for the Partnership.Ensures communications efforts which contributes to supporting local, regional and Partnership fundraising and brand priorities such as Enough, grant acquisition, impact reporting, and external engagement that build trust.Leads the process for continuous learning on appropriate communication systems, processes and tools.Ensures strategic involvement of communications and external engagement functions during new calls for grant proposals, ensuring new projects are rightly staffed and ensuring the unit’s multi-resourcing (i.e. core comms staff shared by multiple grants).Facilitates access to key communications resources, materials, learning and support opportunities for national communications staff.

II. Provides leadership to ensure delivery of expected results on the following key functional areas:

1. Executive Communications

Position National Director and Senior Leadership Team as thought leaders and experts through digital and media engagementProvide insights to leadership on media and market trends and a communications plan for National DirectorReview messaging developed for ND and the SLT for their presentations that showcase WVI-C work especially to external stakeholdersLeads the development and implementation of an engagement approach and plan that connects leaders to staff and external audiences across the country around World Vision’s local to global ministry

2. Grant/Local Donation and in-country partnership and resource acquisition

Ensure the execution of a well-designed Grant/Corporate Partnerships Communications strategy and plan for local donationsEnsure the prepositioning of the projects’ related impact stories with media and in public to raise profile.Ensure the amplification of country-level initiatives and messages, for a greater share of voice and impact while increasing the level of recognition and positive perception of WVI-C.

3. Brand & Content Development

Manages the delivery of high-quality, evidence-based, child-focused content/multi-media packages to meet World Vision’s priority audience needs, including local fundraising, advocacy, external engagement, grant acquisition and other resource development activities at the national level. This includes production of high-quality content packages from within the team as well as oversight of content produced from across the country for global use.Ensure production of high-quality creative content that speaks out the story of the lives of children and the impact of our work; and sharing of content on necessary platforms including StoryHubEnsure packaging of different content for marketing and fundraising, to suit the different audiences and donor requirementsSupport other departments and field offices in developing creative content including for advocacy and local fundraising CampaignsEnsure 100% brand alignment of content produced including those produced at the field levelProvide creative input to content produced by the field and other departmentsEnsure all staff are brand-trained/refreshed periodicallyEnsure all staff are equipped with standard messaging to speak with one voice when and where they are authorised to speak on behalf of WVI-C.

4. Mass & Digital Media Engagement

Develop and manage the mass and digital media engagement strategy and planEngage media across the country to maximise positioning opportunities with targeted outlets, developing national spokespersons and messaging as neededOversee an effective and globally aligned insights and metrics framework for media and social media effortsEnsure increased and improved relationship and engagement with mediaEnsure the message house is in place and updated to ensure the organisation speaks with one voiceOversee the monitoring of media performance metrics, analyse data to inform decision-making and drive continuous improvements in media engagementEstablish and enforce media engagement policies/protocols for the field officeWork closely with the spokespeople guiding them and making sure of their readiness to face interviews especially during a crisisPlan and deliver a spokespeople training once in two yearsPrepare talking points and guide the spokespeople prior to media interviewsFacilitate/Coordinate the incorporation of branding, marketing & advocacy plans to the annual social media planProvide strategic leadership in the development, maintenance and optimisation of corporate website in alignment with organisational goals and priorities, and brand guidelinesEstablish and enforce content management policies/protocols for all digital platforms, including website and social mediaOversee the monitoring of digital performance metrics, analyse data to inform decision-making and drive continuous improvements in online engagement

5. Reputation Risk & Emergency Communications

Ensure the field office has a crisis communications plan and messaging for top ten reputation risks in place.As the field office focal point on risk communications, socialises a proactive risk management approach with leaders across the region, identifying opportunities to build reputation and decrease impact of specific risk issues.Escalate major issues and coordinates with the Regional and Global Centre risk communication unit as part of the Integrated Risk Management approach.Ensure alerts, situation reports, updates and other emergency communications material per Partnership’s standards are produced and circulated timely on prescribed platforms.Act as focal point on emergency communications channels to facilitate media and content requests from the Partnership, with support from RO Comms.

III. Training & Capacity Development:

Champion and facilitate skills development of both communications staff and WVI-C staff to improve brand awareness and alignment, as well as functional performance and excellence.

REQUIREMENTS

Master’s degree in media studies, journalism, mass Communication, English, or Degree in related field with 5 years relevant work experienceAt least 5 years’ experience in Communications leadershipAt least 3 years’ experience in public relations or similar line of workExperience in working with a humanitarian organization or involved in humanitarian work is an advantageExcellent skills and knowledge in creative storytellingExcellent skills and knowledge in corporate communications, marketing and brand managementExcellent skills and knowledge of sensitivities related to country, cultures and ethnicitiesProficiency in Khmer and English languages would be an advantageTravel to the field is required, more or less 30% of time

HOW TO APPLY

Kindly complete the WV Application Form , CV, and Cover Letter, and apply through the link.

World Vision Cambodia is committed to the principles of workplace diversity.

Qualified women and disabled people are encouraged to apply. Only short-listed candidates will be notified. Applications and CVs will not be returned.

You could learn more about our achievements visit our website or our Facebook page World Vision is committed to the protection of children. We are looking for a qualified and competent candidate whose background aligns with our core value vision and mission.

World Vision Cambodia is committed to the principles of workplace diversity. Qualified women and people disability are encouraged to apply.

WVI is committed to the protection of children. We do not employ staff whose background is not aligned to our child protection practices. Hence employment is conditional upon successful completion of all applicable background checks, including criminal record checks where possible.

Applicant Types Accepted:

Local Applicants Only