Senior Experience Designer - Nectar360

 

At Sainsbury’s we believe that the customer, colleagues and suppliers should be at the heart of everything we do. Our vision is to create the easiest, most enjoyable digital experiences that better serve our users ever-changing needs. We work across a range of services, products, touchpoints and tools to deliver distinctive, integrated, and consistent experiences for our customers and colleagues across Sainsbury’s Group (which includes Sainsbury’s Food, Argos, Bank, Nectar, Nectar 360, Tu and Habitat). 

 

We drive brilliant end-to-end experiences across all our brands, operating in agile teams and squads, and working collaboratively with teams right across the business to make the most of the exceptional knowledge, insight and talent across the division. 

 
The role:

 

This role centres on the B2B Nectar 360 Media Agency, an integrated loyalty and media services agency supporting major UK and global brands. Leveraging over 22 billion rows of Sainsbury’s data and insights from 19 million customers, we help brands shape targeted communication strategies and campaigns based on customer shopping habits. 
 

As a Senior Experience Designer, you’ll shape design solutions for complex Nectar 360 Media Agency products and services. Your focus will be on understanding supplier and colleague needs, then designing intuitive, data-driven digital experiences that leverage AI and emerging technologies. 

 
You will work collaboratively in agile, cross-functional product teams, using insights and evidence to inform inclusive design solutions. Your role involves simplifying complex challenges for colleagues and suppliers, drawing on your expertise in user experience, accessibility, and interaction design. You’ll collaborate with internal designers, product managers, engineers, and external agencies to deliver effective results. 

 
The ideal candidate will have held a senior design role in B2B, be adept at solving problems independently and with others, champion user-centric design, and possess experience integrating AI technology into products and services. 

 

https://www.nectar360.co.uk/

 
 

What you need to do: 

Identify, define and deliver solutions and opportunities for new propositions, services, products and experience areas that deliver value to suppliers and colleagues, and are directly aligned with Sainsbury’s Group vision and KPIs  Lead all phases of end-to end user-centred design through a data-informed, test-and-learn approach  Champion the voice of the user through your work, organising and conducting user research and user testing to inform concepts and validate designs, and bringing stakeholders on the same journey  Collaborate & align with key stakeholders around roadmap features, strategic vision and prioritisation.   Consider the wider Sainsbury’s and Nectar 360 ecosystem when designing concepts and solutions that are aligned with our strategic vision   Lead, manage and influence stakeholders and project teams through a user-centred design approach whilst balancing business challenges and strategic vision 
Work with copywriters to brief new content needs across product modules as well as review the implementation of copy across sprints.   Coordinate with third party agencies: Act as a liaison between internal, eternal teams and development squads to ensure new UX and UI directions are feasible, aligned with business goals, and implemented in upcoming sprints.   Gather and prioritise feature requirements as well as ensuring smooth handovers to Engineering teams.    Run workshops with cross-functional teams to inspire user-centred design thinking  Inspire, coach and motivate junior members of the design community  Work with the Guidelines team to continuously evolve our design system and guidelines and champion their adoption and implementation  Consistently embed inclusive design principles in your work and encourage throughout the team  Work comfortably in or out of product teams, and proactively collaborate with cross-functional teams, championing best practice for design thinking in an agile environment 

 

What you need to know and show :

You will bring a wealth of knowledge with you as a previous Product or UX designer in a B2B setting, ideally for a big brand. Previous experience working in the Media Buying and Planning sector would be an advantage.  High level of creativity, problem-solving skills  Previous experience of creating and integrating AI solutions into products and services  Adept at collaborating with and influencing stakeholders through a range of agile methods, including workshops – championing the voice of the user whilst balancing business objectives  Utilise a broad range of UX tools and techniques with portfolio evidence of these deliverables  A thorough technical understanding of inclusive design frameworks  Expert skills with Figma, and rapid prototyping tools  Knowledge of best practices and emerging digital and retail technologies and trends  Wide range of experience in user-centred design and usability best practices  Methods and practices of usability research and confidence in conducting research and interpreting results  Ability to demonstrate the behavioural competencies of this role, including initiative, flexibility, influencing, negotiating, strong communication skills and ability to deal with ambiguity   An outstanding portfolio, showcasing your talent, skills, process and experience  Proactive collaboration with the Media Agency Experience Design Manager and Head of Experience Design on experience and design strategy  Proactive collaboration with project teams, the design community and senior stakeholders alike  Ability to manage multiple, changing priorities, and work with diverse personalities and complex dynamics 

 

 

Directly or indirectly manages:

This is not a line management role, but you will be expected to play an active role in guiding and mentoring more junior colleagues in the team. 

 

Essential criteria: 

Industry experience as a Senior UX or Product Designer in a B2B setting Ability to collaborate with a broad range of stakeholders to ensure all business requirements are met Skilled in planning and conducting user research and distilling findings into actionable insights Proficient in applying UX fundamentals, including insight gathering, workshop facilitation, information architecture, Interface and interaction design and clearly documented design artifacts

 

https://www.nectar360.co.uk/

 

Tips and guidance on what we look for in portfolios: https://medium.com/p/1ace9c422d2 

 

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