Location: Budapest, HungaryJob type: Permanent, Full-time, Hybrid

About the job

This position is part of the Service Excellence team (formerly C2R), a transversal organization into Sanofi Business Operations. The focus of Service Excellence is to seamlessly connect Sanofi employees and third parties with the support teams and resolve their queries, driving customer centricity and user experience.

The Senior Experience Designer supports the design and improvement of service management processes and tools, focusing on enhancing user experience. This role also contributes to the satisfaction measurement framework implementation and helps analyze feedback to drive continuous improvement.

Experience Design Implementation

Support the design of user journeys across service management processes and tools

Implement experience design solutions following established guidelines and standards

Contribute to the improvement of service accessibility and usability

Assist in documenting user flows and experience requirements

Satisfaction Measurement Support

Help implement satisfaction surveys and feedback collection mechanisms

Assist in gathering and organizing user feedback from various channels

Support the analysis of satisfaction data to identify trends and improvement areas

Prepare regular reports on satisfaction metrics and key findings

User Research Assistance

Participate in user research activities to understand needs and pain points

Help create and maintain user personas and journey maps

Collect and organize user feedback and behavioral data

Support the documentation and communication of user insights

Experience Improvement Projects

Implement experience improvements based on user feedback and research findings

Support the testing and validation of new experience designs

Monitor the impact of implemented changes on user satisfaction

Document best practices and lessons learned from improvement initiatives

Stakeholder Collaboration

Work with cross-functional teams to implement user-centered approaches

Communicate user needs and experience requirements to technical teams

Support the preparation and facilitation of design workshops

Educate colleagues on basic experience design principles

About you

Experience and skills

2-3 years of experience in user experience design, service design, or related fields

Experience participating in user research and feedback collection activities

Familiarity with satisfaction measurement methods and tools

Basic understanding of service management processes and tools

Good empathy and ability to understand user perspectives

Effective communication skills with ability to explain design concepts clearly

Team-oriented with willingness to collaborate across functions

Detail-oriented with focus on quality and consistency

Eager to learn and apply new experience design approaches

Proficient in experience design methodologies and user research techniques

Working knowledge of satisfaction measurement approaches

Ability to create journey maps and other user experience visualizations

Basic understanding of design thinking and problem-solving methodologies

Familiarity with service management concepts

Education

Bachelor's degree

Languages

Fluency in English

Why choose us?
 

Bring the miracles of science to life alongside a supportive, future-focused team

Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally

Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact

Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave

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Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

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