Operational Excellence:
• Supervise daily inbound and outbound operations, ensuring first and last-mile connectivity. • Monitor load patterns to optimize delivery and pickup schedules. • Oversee regulatory compliance, ensuring accurate documentation and resolution of exceptions. • Ensure safe handling and delivery of shipments, minimizing RTO and undelivered instances. • Manage vehicle availability and service provider coordination. • Conduct daily briefings and drive adherence to operational workflows and SOPs.
People Management:
• Provide direction and support to employees, fostering a performance-driven culture. • Monitor team performance, mentor subordinates, and build a robust succession pipeline. • Conduct regular staff training to enhance operational capabilities. • Ensure adequate staffing to meet operational demands.