Customer Service

Ensure all customer enquiries, orders, service needs and complaints are attended with quality service level, respond where appropriate or direct to relevant functional department.Ensure all customer enquiries, orders, service needs and complaints are attended with quality service level, respond where appropriate or direct to relevant functional department.Accurately & timely entry of customer orders in SAP in accordance with established FME processes and policies.Equip with company’s products and services knowledge.Liaise with other functional department to ensure on time order fulfilmentProvide timely & accurate stock status & feedback to Customers.Share appropriate Information related to order processing & order fulfilment to all Internal/External Customers.Ensure all service failure is recorded accurately into the Issue Management system. Work together with appropriate functional department to provide corrective and preventive action in a timely and efficient manner.Escalate all Product Complaints to the relevant people in the Quality organization.Ensure accurate SAP master data relating to order entry, such as customer master, pricing condition and customer material information record are well-maintain at all time.

Ensure all customer service activities including documentation and record keeping, are conducted within the frame work of the FME of business conduct and applicable laws.Ensure Statutory Compliances are adhered to.Help in Statutory Audit.Proper e-filing & recordkeeping of all documents related to order processing ReportingDaily, Weekly & Monthly information to all Internal as well as External Customers.Publish weekly open order report to external Customers when required.Provide timely and accurate report to internal or external customer on order/ shipment status.MINIMUM REQUIREMENTEducation Level

Major/Field of Study

Bachelor’s Degree

Graduation

MINIMUM WORK EXPERIENCE

Experience

Experience Details

Minimum 3 years of experience

Should have at least 3 years of working experience in customer service; order processing, (O2C)

ESSENTIAL SKILLS AND ABILITIES

Customer order process and SAP/ERP knowledge. – SD moduleGood communication skills with fluent in EnglishComputer literate with good knowledge of using MS  ExcelDetail oriented, Hardworking, Process driven, Multi-tasking and work well under pressure