Overview:

We are seeking an incumbent who will be responsible to handle day-to-day shipments & operational activities of Air Freight Imports in the most efficient, smooth and productive manner meeting all KPIs, service deliverables & customer expectations.
If this exciting opportunity interests you and you meet the criteria below, please apply.

Roles & Responsibilities:

•Owning and displaying DGF’s values.
•Handling customer & network air export enquiries.
•Executing shipments in a timely manner while ensuring data accuracy in the system.
•Negotiating prices with carriers and support the business growth of the station.
•Coordinating effectively with cross functional teams (Sales, Sales Support, Brokerage, Transport etc.) and ensuring task completion in a timely manner.
•Ensuring a healthy and potential business relation with carriers, customers, and all vendors.
•Ensuring and improving minimum email response time.
•Handling customer complaints in most effective manner or assigns tasks to other functions/teammates.
•Handling aggravated & annoyed customers and bridging the communication gap.
•Learn and understand important KPIs and their impacts and work towards improved results, if needed.

•Taking part in discussions with regional compliance team to improve station’s KPI performance

Skills, Qualifications & Experience:

•Minimum 2-3 years of import & export operations work experience at multinational or renowned local freight forwarding company.
•Minimum bachelor’s degree or equivalent experience/qualification in relevant field.
•Strong understanding of Air import & export regulations and documentation.
•Possessing excellent communication, management and interpersonal skills.
•Command over Microsoft Office and other related software.

Join our team and kickstart your career with us. Explore opportunities at careers.dhl.com and be part of our exceptional team, DGF Pakistan – a Great Place to Work and a Top Employer.