Responsibilities

Key Accountabilities:

\n\nKnows commercial agreement inside out and fully understands DSC’s and customer’s duties & rights.\nDiligently coordinates DSC internal commercial process related to his/her accounts. Ensures timely and accurate data entry into systems and tools required for above processes\nEnsures customer is billed accurately, completely, and on time for the consumed services; follows up with customer for outstanding payments\n\n

Towards Customer

\n\nDo data analysis for commercial negotiations based on internally aligned positions\nBalances needs of the customer with needs of our operations by facilitating mutual solutions.\nEnsure internal O2D process in managing accounts\nFollow up the results of CXM survey and agrees mutual action plans that address their feedback.\nKnows commercial agreement inside out and fully understands DSC’s and customer’s duties & rights.\nEnsures customer is billed accurately, completely, and on time for the consumed services; follows up with customer for outstanding payments.
Equally towards Customer & DSC\nBalances needs of the customer with needs of our operations by facilitating mutual solutions.\nInvestigates validity of customer claims and manages internal approval and customer communication process\n\n

Towards DSC (P&L Owner, Operations, Finance, etc.)

\n\nWorks closely with the Operations leader for her/ his account and trusts them to deliver the KPIs. But tracks operational performance to jump in when customer satisfaction is at risk; and escalates decisively if and when required\nParticipates in regular internal Performance Management Reviews\nOwns any New and Renewal opportunities with this account and coordinates the required pursuit team\nEnsures SOPs are fit to deliver on customer requirements and kept up to date\nCoordinates regular interaction between DSC internal parties to drive Continuous Improvement, based on own initiative or CXM feedback\n\n

People – Management

\n\nIs the 'glue' between customer, operations and the wider DSC business.\nNeeds to be able to communicate and build rapport with diverse group of people - operations leaders and operatives / senior customers / DSC P&L owners\nIs a role model for the principles of Customer Centricity\nRequirements\n2-5 years of experience as Key Account Management in Logistic / Supply Chain industry; or act as Supply Chain Management/Logistics Management/Warehouse Management in multinational companies\nUniversity degree or equivalent education\nActs as the primary daily interface with the customer, coordinating internal teams and facilitating timely solutions to meet the customer’s operational and commercial needs.\nManages all internal administrative processes related to contracts, annexes, pricing updates, and billing to ensure accuracy and compliance.\nDrives and monitors action plans, manages timelines and follow-ups, and coordinates cross-functional stakeholders to deliver customer projects, service improvements, and business continuity initiatives.\nFluent in English\n