Branch Sales Support Job Title\tBranch Sales Support Function\tRegional Business Reporting to\tBranch Head 1. Purpose Responsible for billing and invoicing activities in the branch. Also responsible for following up for timely collections from customers (as per contractual terms and conditions) and resolution of any queries regarding billing and payments 2. Key Responsibilities Responsibilities Operational •\tCoordinate with the Branch Finance & Accounts Team for timely generation of bills for the branch customers •\tEnsure accuracy of the generated bills through by verifying all bills/ invoices as per Blue Dart norms prior to forwarding to clients •\tEnsure timely dispatch of bills to customers as per schedule and follow up with customers for bill receipt •\tEnsure customization of bills as per forms/ formats required, contractual terms and conditions, customer requirements, etc. •\tEnsure coordination with Finance Teams for resolution of any queries/ issues regarding billing; Ensure that disputes (if any) are closed before the payment date •\tWork closely with the sales teams to ensure timely collections from customers as per the raised bills •\tFollow up with customers in cases of pending payments / short payments / part payments •\tEnsure reporting of invoices dispatched and cheque collection details to the Branch Finance & Accounts Teams on a regular basis People •\tProvide direction, guidance and support to employees within the sales team in the branch to help them discharge their duties effectively •\tEnsure that the sales team in the branch is adequately staffed as per the manpower requirements 3. Key Result Areas and Key Performance Indicators S.no\tKey Result Areas\tKey Performance Indicators 1.\tTimely completion of billing and invoicing processes and reporting\t•\tOversee adherence to timelines set for billing at the Branch in terms of o\tCollation of billing data o\tCustomization of bills o\tDispatch of invoices to customers o\tCollection of payments o\tReporting to Branch Finance Team, etc. 2.\tAccurate billing and customization \t•\tAccuracy in bills/ invoices generated   •\tNumber of instances of errors in customization of invoices (as per customer contract and conditions) 3.\tTimely receipt of payments from branch customers \t•\t% of payments received as per defined timelines 4.\tEnsure Performance Driven Culture\t•\tAdherence to Performance Management system timelines and guidelines