The team at The Drake Hotel Chicago is searching for their next talented Guest Service Agent!  With 535 guest rooms and 30,000 sq ft of meeting space, this historic hotel is ideally located on the Magnificent Mile and in the famed Gold Coast area of shops, dining, and nightlife. 

As Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events.

What will I be doing?

As Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events.  This position primarily handles complex events.  You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events.  Serve as the event planner's primary contact following turnover on property and is responsible for his/her experience.  May support and act on the behalf of the Director of Catering and Events. 

Specifically, your essential functions will be to perform the following tasks to the highest standards:

•    Organize, plan and prioritize your duties by developing plans and goals. 
•    Timely communication to internal and external clients via telephone, email, written documents or in person. 
•    Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations. 
•    Demonstrate knowledge of job systems, products, systems, and processes. 
•    Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts. 
•    Selling and influencing both internal and external clients. 
•    Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution. 
•    Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed. 
•    Participate in customer site inspections and assist with the sales process as necessary. 
•    Other duties as necessary based on business needs.  
•    Regular attendance.  

Pay: Compensation ranges from $75,000 to $80,000 per year and may vary based on experience

The Benefits 

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.

Medical Insurance Coverage Options – for you and your family. Able to enroll after 90 days of employment Vision, dental, life and disability insuranceMental Health ResourcesBest-in-Class Paid Time Off (PTO) – you can accrue up to 144 hours of PTO in your first year of employment.Go Hilton travel discount program: 100 nights of discounted travel per calendar yearParticipating in the 401(k) Plan and company match is the perfect way to save for the future. We match 100% of every dollar eligible TMs contribute up to 3% of pay, plus 50% of every dollar contributed on the next 2% of pay.Career growth and development Team Member Resource GroupsRecognition and rewards programsAccess to your pay when you need it through DailyPayDebt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)Inclusive family-building and fertility benefits Expanded bereavement leave. Adoption Assistance programEmployee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

What are we looking for?

•    Minimum Years of Experience: two (2) years Hospitality related experience at manager level. 
•    Experience in supervision or management of 1-2 People

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
•    Knowledge of the hotel property management systems (Delphi.fdc)

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

QualityProductivityDependabilityCustomer FocusAdaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!