**Why Wells Fargo** **Are you looking for more? Find it here.** At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life (https://www.wellsfargojobs.com/en/well-life/) means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. Join us! **About this role:** Wells Fargo is seeking a Senior Escalations Representative **In this role, you will:** + Support less experienced individuals in providing resolutions for client inquiries and complaints + Determine appropriate course of action and conduct investigative steps to fully identify customer issues + Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team + Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction + Provide subject matter expertise and interpretation of procedures to less experienced individuals + Respond independently to complaints escalated at the highest level + Interact with internal and external customers to resolve their issues + Interact with the immediate Escalations team to supervise day to day activities of the support Escalations team **Required Qualifications:** + 4+ years of customer contact within a Financial Services environment, Underwriting, Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications:** + Excellent verbal, written, and interpersonal communication skills + Ability to navigate multiple computer systems, applications, and utilize search tools to find information + Ability to execute in a fast paced, high demand, environment while balancing multiple priorities + Excellent analytical and research skills, with high attention to detail and accuracy + Experienced in time management including managing a portfolio **Job Expectations:** + Hybrid schedule @RWF22 **Posting End Date:** 29 Oct 2025 **_*Job posting may come down early due to volume of applicants._** **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-493885