JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

＜ポジション概要＞

候補者は、エンジニアリングおよび重要環境管理（CEM）をサポートする優れたサービス提供の経験を持ち、現地でのクライアントアカウント活動を積極的に主導・監視・管理します。直属・間接部下の管理に長けており、クライアントのエンジニアリング要件をサポートするよう個人を指導します。多様で多才なエンジニアチームの一員として、ペースの速い環境において楽しさを保ちながら、誠実さと責任感の手本となります。真正性とクライアントの期待を上回る専門的で価値重視のサービス提供への真摯な願いが、あなたの成功を後押しします。

＜主要業務と責任＞

現地エンジニアリングサービスおよび関連プログラムの実行における直属・間接部下の管理。JLLとクライアント間のサービス水準合意書（SLA）に基づくサービス提供。必要に応じて、業務品質を測定するシステムの開始・維持。必要時における社内・社外エンジニアリングサービス報告書の作成。エンジニアリングサービスおよび重要環境に関する標準作業手順書（SOP）の作成・維持。全てのSOPおよび関連管理の遵守。日本のJLLサービス提供チームに対する技術研修、品質管理および指導の提供。重要環境および一般建物エンジニアリングサービスの専門家。エンジニアリング関連事故に対する緊急・非緊急対応サポートの提供（事故報告、状況更新、問題解決、根本原因分析、クライアント満足度に応じた解決を含む）。クライアントステークホルダーの管理。エンジニアリングハードサービスの取り組みおよびプログラムを推進する変革推進者。必要に応じてJLL運営（エンジニアリング）担当者との調整・連携。

重要環境管理（CEM）クライアント・JLL・日本の法定要件を組み込んだCEMのローカル基準の遵守。重要施設で働く全スタッフ・業者が適切な研修・認定を受けることの確保。全ての作業方針・手順の厳格な遵守の確保。保守基準、設備交換、セキュリティ、変更管理、単一障害点、ランク分類の遵守、運営リスクを含む現地検査の開始・参加。監査プロセスの完了・遵守の確保。重要機器の保守・維持におけるサービス提供チームのサポート。重要な障害を評価し、安全確保・特定・分析・修正・改善報告のための予防措置の決定。

アカウントエンジニアリングエンジニアリング運営および重要環境の管理クライアント・JLL・日本の法定要件を組み込んだエンジニアリング運営の地域基準の実施。ベンダーサービス契約またはJLL自社実施による計画予防保全（PPM）プログラム、保守・修理。メーカー推奨およびJLL基準に沿った品質作業慣行を提供するM&E業者の保守・サービス範囲の確認。竣工図面およびO&M（運用・保守）マニュアルの管理・維持。必要な活動、スケジュール、関連報告における建物停電管理。運営中断を減らすリスクおよび安全作業慣行の実施・管理。現場チームへのエンジニアリングベストプラクティスの開発・研修を含む、必要に応じた不備への積極的対処。国際的なベストプラクティスおよび地域に適した実施の導入。エンジニアリング関連予算の管理。エンジニアリング・公共料金関連コストを削減し、生産性を向上させ、節約につながる革新的なプログラムおよびプロセス。エネルギー消費の測定可能な改善を達成するJLLエネルギー・持続可能性サービス（ESS）戦略のサポート。業者・ベンダーとの調整を含む、クライアントエンジニアリング関連プロジェクト業務の完了。必要に応じた24時間365日緊急電話サポートおよび現地対応の提供。プロセス、ツール、文書化を含む継続的最適化のサポート。クライアントにより設定された重要業績指標およびサービス水準合意書目標。

クライアント・ステークホルダー管理クライアント組織の主要関係者とのrelationships構築により、彼らのニーズ・要件をより深く理解クライアント契約の全要件の遵守および重要業績指標の達成または上回る実績クライアントフィードバックに反映される、クライアントへの卓越したサービス品質の提供クライアント事業成長の理解および成長戦略実施のための関係者との協働

人材管理チームワーク、協力、業績優秀、個人成功をサポートする環境の積極的促進。

ベンダー管理現地の全業者が必要基準を満たすよう管理（業者作業の確認を含む）必要に応じた業者・サービスの調達管理

＜必要な知識・スキル＞機械・電気工学またはその他関連工学分野の大学学位。ファシリティマネジメント、重要エンジニアリング・建物サービスでの8年以上の経験。PE（米国）、CEng（英国）または地域同等資格などの専門資格保有者が理想的。優れた対人スキルおよび幅広いクライアント・業者スタッフとの交流能力。CEM、継続的改善取り組み、クライアントコミュニケーション、技術報告書の経験。＜求められる能力＞コミュニケーションに自信があり、明確で快適。優れたプレゼンテーションスキル自発的、自信に満ち、エネルギッシュ複数のマトリックス報告環境での作業およびそれに応じた活動優先順位付け能力ストレスの多い状況に効果的に対処する能力柔軟性 - 急速に変化する状況に適応可能強い目標志向 - 全ての業績目標達成に集中可能チームプレーヤー - 目標達成のため他者と協力し良好に働くことが可能日本語・英語での良好なコミュニケーション（ビジネス・ネイティブレベル）雇用形態：契約社員（期間の定めあり）　　　　　 パフォーマンスに応じて1年後に正社員登用制度あり就業場所　：常駐先　東京都（他県の勤務地の可能性あり）就業時間・休日就業時間： 9:00～17:10（休憩60分）＊ 常駐先企業によって変更の可能性あり）休日： 週休2日制（土・日）、祝日、年末年始給与想定基本年収： 8,000,000円～14,000,000円　＊上記はあくまでも目安の金額であり、選考を通じてご経験・能力及び業務内容を考慮し決定します残業代： なし*管理職の場合賞与：あり（業績変動賞与）試用期間：有募集人数：1名選考プロセス

書類選考

面接（複数回実施予定）

最終面接

~English~

<Overall Role >

The candidate will be experienced in providing outstanding services in support of Engineering and Critical Environments Management (CEM), proactively leading, monitoring and managing onsite Client account activities. Effective in managing direct and indirect reports, you will guide individuals to support Client engineering requirements.  Part of a diverse and multi-talented team of Engineers, you will be a role model of integrity and accountability while maintaining a sense of fun in a fast-paced environment. Authenticity and a genuine desire to deliver professional, value-focused services exceeding Client expectations will drive your success.

<Key Tasks & Responsibilities>

MAJOR RESPONSIBILITIESManagement of direct / indirect staff in the performance of onsite engineering services and related programs.Service delivery in accordance with a Service Level Agreement (SLA) between JLL and Client.Initiate and maintain a system to measure the quality of performance when needed.Preparation of internal / external engineering service reports when necessary.Develop and maintain Standard Operating Procedures (SOPs) for engineering services and critical environments. Compliance with all SOPs and related controls.Provide technical training, quality control and instruction to local JLL service delivery teams.Subject matter expert for critical environments and general building engineering services.Provide emergency / non-emergency response support for engineering related incidents, including incident reporting, status updates, trouble shooting, root cause analysis and resolution to Client satisfaction.Client stakeholder management.Change agent responsible for driving engineering hard services initiatives and programs.Coordinate and engage with JLL Operations (Engineering) personnel as necessary.

Critical Environment Management (CEM)Comply with regional standard for CEM incorporating Client and JLL and local statutory requirements.Ensure all staff and vendors employed in critical facilities are properly trained and accredited.  Ensure strict adherence to all working policies and procedures.Initiate and/or participate in site reviews including maintenance standards, equipment replacement, security, change control, single points of failure, adherence to Tier classification and operational risk.Ensure completion of, and compliance with, audit processes.Support service delivery team on critical equipment maintenance and upkeep.Assess critical failures and determine preventative actions to make safe, identify, analyze, rectify and report on improvements.

Account EngineeringEngineering operations and management of critical environmentsImplement the regional standard for engineering operations incorporating Client, JLL and local statutory requirements.Planned Preventive Maintenance (PPM) programs, maintenance and repair via vendor service contracts or JLL self-delivery.Review the maintenance/service scope of M&E Contractors to deliver quality work practices in line with manufacturer recommendations and JLL standards.Management and maintenance of as-built drawings and O&M manuals.Building power down management of required activities, schedule and related reporting.Implementation and management of Risk and Safety work practices to reduce any interruption to operations.Proactively address deficiencies where necessary, including development and training to on-site teams on engineering best practices.Implement international best practice and localized implementation.Manage engineering related budgets.Innovation programs and processes that reduce engineering and utility related costs, increase productivity and result in savings.Support JLL Energy and Sustainability Service (ESS) strategies to achieve measurable improvements in energy consumption.Completion of Client engineering-related project works, including coordination with contractors/vendors.Provide 24/7 emergency call support and site attendance as required.Assist with continuous optimization, including processes, tools and documentation.Key Performance Indicators and Service Level Agreement targets established by the Client.

Client/Stakeholder ManagementDevelop relationships with key stakeholders in the Client’s organization to better understand their needs and requirementsComply with all requirements of the Client contract and meet or exceed Key Performance Indicators.Deliver an exceptional quality of service to the Client, as reflected by Client feedbackUnderstand the client business growth and work with stakeholders to implement growth strategies

People ManagementActively encourage an environment that supports teamwork, co-operation, performance excellence and personal success.

Vendor ManagementManagement of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)Manage the procurement of vendors and services as required

<Ideal Experience>

University degree in mechanical / electrical engineering or other related engineering discipline.8 years plus experience in facilities management, critical engineering and/or building services.Ideally a professional qualification holder such as PE (USA), CEng (UK) or local equivalent.Excellent people skills and ability to interact with a wide range of client and vendor staff.Experience in CEM, continuous improvement initiatives, client communication and technical reports.

<The person we need will be:>

Confident, clear and comfortable in communicating with Good presentation skillsSelf-motivated; confident & energeticAbility to work across multiple, matrix reporting environments and prioritize activities accordinglyAbility to effectively deal with stressful situationsFlexible – able to adapt to rapidly changing situationsStrongly goal-oriented – able to focus on meeting all performance targetsTeam player – able to cooperate and work well with others to meet targetsGood communication in Japanese and English (business / Native level)

Employment Type: Contract Employee
Work Location: Tokyo
Smoking Policy: No smoking on premises (designated smoking areas available)Working Hours: 9:00 AM to 5:10 PM (hours may vary when working at client sites)
Remote Work: On-site attendance required (Remote work requests require consultation)
Holidays: Two days off per week (Follows Japanese calendar)Salary: Expected Base Salary: 8,000,000 - 14,000,000 yen

*The above amount is a guideline only. Final compensation will be determined through the selection process based on experience, abilities, and job responsibilities.

Overtime Pay: No(For management positions)

Bonus: Yes(Performance-based bonus)

Probationary Period: Yes

Number of Openings: 1

Number of interviews: From 2 to 3

Location:

–Chiyoda-ku

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.