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JLL, the global leader in real estate and property management, managing of one of London’s most remarkable new office developments; 40 Leadenhall, is currently recruiting for a Senior Engineering Manager. Now open and redefining the modern City workplace, 40 Leadenhall is a 900,000 sqft vertical neighbourhood designed by Make Architects to deliver a bold, forward thinking environment for London’s most pioneering businesses. ith premium retailers, destination restaurants, a world class fitness studio and exceptional amenity spaces, this is far more than an office building, it’s a place where business, lifestyle and community blend seamlessly.

As Senior Engineering Manager, you will play a pivotal role within JLL’s award-winning Property & Asset Management team, ensuring 40 Leadenhall continues to operate to the highest standards. You’ll manage and inspire a team of service partners including M&E and vertical transport driving performance, consistency and excellence throughout. This is an exciting chance to build on a strong foundation and shape the next chapter of operational delivery for a truly iconic City asset. Working alongside JLL’s expert teams, you will enhance the occupier experience, drive efficiencies and new ways of working, support multiple accreditations and ensure 40 Leadenhall remains one of the capital’s most desirable commercial addresses.

Background and Objective

The Senior Engineering Manager will support the implementation and management of the high standard of operational services in Engineering, Technical Systems, Energy and Carbon efficiency, Building Fabric, Infrastructure and Projects  required at 40 Leadenhall, providing an exceptional standard of service that is consistent, seamless, efficient and without interruption to ensure the Customers and their visitors can focus on their core business.

Ensures that the technical service team providing the service perform as a cohesive team reflecting the vision and ambition of M&G and JLL. The role requires the effective management of the Technical, Energy, Infrastructure and Project managers to provide the services within the scope, within budget and in accordance with JLL’s Technical Services Strategy, contractual obligations and key performance indicators.

Ensure that compliance and operational management is maintained both statutorily and organisationally ensuring that policy and legislation are followed in accordance with all required standards. They will drive the company vision, values and strategic goals and will be responsible for measuring and driving performance to expected levels and standards.

Ensure that policies and procedures are fit-for-purpose and that services are delivered and developed in accordance with the standards defined by JLL and M&G.

Property / Team Overview:

The 40 Leadenhall Street Engineering team consists of a number of key appointments.  

Head of Engineering

Engineering manager

Senior Smart Systems Manager

Senior Building Performance Manager

Building Performance Manager

Sustainability Manager

The Senior Engineering Manager will work with all the above positions as well as the Heads of Departments  at 40 Leadenhall to ensure a collaborative and seamless service delivery. 40 Leadenhall Street has achieved a number of accreditations and is targeting some additional ones. One of which being a NABERS 5 start rating. It is the role of the Building Management team to assist and facilitate the Client’s appointed experts to assist achieving and/or retaining the desired targets. The Senior Engineering Manager will play a key part in this delivery.

Required Attributes, Experience and Qualifications

Technically qualified professional

Over 10 years Engineering & Building services experience

Thorough understanding of technical systems including but not limited to Fault Detection Diagnostics, BMS, EMS, BIM, HVAC and CAFM

Awareness of Design for performance NABERS UK energy performance.

Committed to outstanding customer service and professionalism

Presents a highly polished and professional image

Meticulous organisational skills, conscientious and driven

Desire to succeed as part of a team

Excellent verbal and written communication skills with the ability to build good rapport with customers and associates

Capable of prioritising multiple work streams and proactively resolving high-stress situations

Comfortable in presenting information and delivering training to colleagues and peers

Confident in managing a team of varied individuals

Strategic thinker with the ability to implement continual improvements to the department’s service delivery

Willingness and flexibility to work weekends and evenings as required

Associated with quality and high standards of service delivery

A good customer service ethic is mandatory.

Ability to think laterally, accommodate change, innovation and new ideas, and most importantly, to prioritise work

Having the personal drive, commitment, and dedication to ensure that exceptional service levels are always delivered consistently

Experience and appreciation of the task involved in developing and implementing procedures, standards and guides for operational excellence on a large scale

Excellent IT skills to assist in the development of electronic management tools and general working knowledge of Microsoft Office

Experience of operational facilities management and managing services to meet KPIs

Proven knowledge of technical services, sustainability and energy management

Proven knowledge of building regulations, legislation compliance and best working practice

Financial acumen to support the management of budgets and contract costs

Practiced in writing effective business reports and developing processes

ACCOUNTABILITIES

Service Delivery

Develop and implement operational best practices and working initiatives

Carry out all other general tasks as directed by the Head of Engineering within an appropriate timeframe.

Drive technological innovations and enhancements

Support and benefit the Net-Zero-Carbon journey for both JLL and M&G

Management and delivery of the M&E services requirements

Manage technical services to a proven standard such as ISO 55001

Manage the operating guidelines and protocols necessary to attain high level service standards 

Ensure that any one-off and non-contractual technical tasks are fulfilled to a high specification and within a dedicated timeframe, to include out of hours services for occupier events and special projects

Periodically review the Technical services strategy ensuring delivery of systems in line with a predetermined scope and budget and aligned with JLL’s & M&G various strategies

Ensure projects are managed to the required compliances and standards and are kept to time restraints and budgets

Produce and achieve departmental objectives to deliver continuous improvement for JLL.

Seek service and system innovations to continually improve the team’s productivity and standards in service, including small projects and capital expenditure projects

Attend formal meetings with key customers and the M&G team ensuring that any issues raised are managed effectively and customers are regularly updated through to resolution

Contract Management

Support the Contract Management of all M&E, Fabric, IT and VT service partners, consultancies, and other procured services. Ensuring KPIs and SLAs are met.

Periodically review operational contracts, ensuring they are fit for purpose, and procure services as necessary in accordance with company policy

Ensuring all contracts are maintained within the agreed budget, and seek alternative ways to improve customer service and reduce expenditure

Ensure procurement and delivery of services are aligned with JLL and M&G standards and procedures

Financial Management

People Management

General

Assisting with the formulation and management of the budgets

Support the financial team with invoicing and debt management to meet JLL and M&G financial requirements across all financial platforms.

Control of capital project expenditure for projects when required

Drive cross selling opportunities via other JLL services

Deputise for the Head of Engineering when required

Adopt and communicate the team and client brand, visions and values in undertaking all duties, ensuring those working under your management follow your lead

Foster and develop a unique One Team relationship between the management team, service partners and stakeholders to create a seamless and unified customer experience

Carry out all other general operational tasks as directed by the Head of Engineering within an appropriate timeframe

Effectively contribute to the completion of the annual customer survey and significant events. I.e. Quarterly client meetings, audits, events and document review

Support of training academy in technical requirements

Ensure that strategic and organisational targets are achieved through delivery, execution, and effective change management.

Key Result Areas:

Achievement of client KPIs as defined in the Property Management Agreement

Continuous service and levels of unmanaged disruption

Customer Satisfaction as measured in the annual Customer survey results

Achievement to customer targets in terms of energy and carbon reduction

Management of service partners to undertake works in accordance with agreed plans and budgets

Timely and accurate completion of client/ JLL reports

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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