**Job Description:** **Responsibilities:** · Responsible for the functional specification, technical design, implementation, and support of Oracle Service Cloud Solutions. · Connect PHP – Custom Scripts and CPM (object event handlers). · All Agent Desktop/BUI configuration areas. · Integrate new and maintain existing integrations of Oracle Service Cloud with third party applications and systems. · Implement Add-Ins using BUI framework. · Customize and extend the Oracle Service Cloud / RightNow application utilizing custom objects, custom fields, Add-ins, and Oracle Service Cloud APIs. · Prepare clear and concise reports, dashboards, and data extracts. · Extending, customizing, and developing OSC Widgets. · Exhibit a strong understanding of connect PHP and REST APIs, effectively integrating them with various applications. · Participate in project management and planning, provide guidance and leadership on Oracle Service Cloud-related project planning and activities. **Experience & Qualifications:** · Minimum 4 years of experience in oracle service cloud application. · Been part of minimum 2 successful implementation of Oracle Service Cloud/RightNow application. · Excellent problem-solving abilities paired with a collaborative approach to teamwork. **Location:** This position can be based in any of the following locations: Gurgaon **Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday** Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .