At CGI, we deliver digital services that keep organisations running, evolving, and performing at their best. As a Senior Dynamics 365 Engineer, you’ll play a key role in supporting and enhancing enterprise Dynamics 365 and Power Platform solutions, combining hands-on technical expertise with a mindset focused on reliability, automation, and continuous improvement. This is an opportunity to take ownership of complex systems, collaborate with skilled engineering teams, and help shape well-engineered, resilient platforms, all within a supportive environment that encourages learning, innovation, and professional growth.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
This role follows a hybrid working model. While Nottingham is the primary location, candidates based anywhere in the UK will be considered.
In this role, you will provide hands-on technical support and engineering capability across Dynamics 365 and Power Platform services, ensuring platforms remain stable, secure, and performant. You’ll troubleshoot and resolve complex issues, support releases across non-production and production environments, and contribute to the ongoing improvement of deployment pipelines and operational processes.
Working closely with developers, platform engineers, and service teams, you’ll help shape well-documented, automated, and repeatable solutions. You’ll take an active role in improving runbooks, sharing knowledge, and identifying opportunities to enhance system resilience, DevOps practices, and overall service quality.
Key responsibilities:
• Support & Resolve: Investigate and resolve complex Dynamics 365 and Power Platform issues to maintain service availability.
• Deploy & Operate: Manage and support releases across environments, including occasional out-of-hours deployments.
• Collaborate & Contribute: Work with cross-functional teams on solution design, deployment, and operational improvements.
• Automate & Improve: Enhance CI/CD pipelines and platform management using agreed tools and standards.
• Document & Share: Create and maintain technical documentation, runbooks, and troubleshooting guides.
• Learn & Evolve: Stay current with Dynamics 365, Power Platform, and DevOps best practices to drive continuous improvement.
To be successful, you’ll bring strong experience supporting and engineering Dynamics 365 solutions, along with a proactive, analytical approach to problem-solving. You’ll be comfortable working in complex environments, collaborating with multiple teams, and taking ownership of operational excellence.
You should have:
• Proven experience in a technical support or engineering role focused on Dynamics 365 and Power Platform.
• Strong knowledge of Dynamics 365 Customer Engagement, including configuration, plug-ins, and integrations.
• A developer background with previous experience of working on C# focused projects.
• Solid understanding of DevOps principles, with experience using CI/CD pipelines and version control systems.
• Strong analytical and troubleshooting skills, with the ability to manage multiple priorities under pressure.
• A commitment to continuous learning and professional development.
Desirable:
• Relevant Dynamics 365 or Power Platform certifications.
• Experience supporting Azure services, including functions, serverless environments, and integrations.
• Familiarity with modern automation and cloud-native operational practices.#
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Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
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Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.