+ Job Description SummaryUnder general direction, responsible for the investigation and analysis of credit risks, working within guidelines established by the organization. Resolves complex credit problems independently. Makes decisions regarding credit extension. Develops and maintains sound relationships with credit agencies. Monitors the collection of past due accounts and handles the most sensitive problems.This position requires knowledge that is acquired through experience, specialized education or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making. The job should possess a good knowledge and comprehensive understanding of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts & principles upon which the job is based. The knowledge can be acquired through a combination of job-related training and considerable on-the-job experience. The job requires the ability to make judgements based on practice and previous experience. This job typically requires a minimum of 5 or more years' experience. + Position summary:The Dispute Resolution Analyst is responsible for timely resolving internal and external disputes, addressing inquiries from the Collections Analysts, and serving as an escalation point for complex collections scenarios. **Essential duties & responsibilities:** (detailed description) + Support Disputes 800 line for Disputes & Queries + Timely resolve disputes raised by internal and external customers, including price and quantity discrepancies, incorrect accounts billed, duplicate charges, tax charged in error, and any other reason for which a customer may request a Partial of full Credit for an invoice. + Ensure to conduct a proper & timely follow up on disputes which require additional information or support from internal or external customers + Provide support documentation of charges on invoices (such as PO copies, POD, Bill of lading), invoices copies and statements when needed. + Manage in an organized manner the documentation supporting the dispute resolution process. + Cultivate quality relationships with Sales, Customer Service and any other internal teams linked to the dispute resolution processes. + Drive root-cause resolution of most frequent and significant disputes. + Run the reports needed to monitor their assigned portfolio of disputes. + Partner to maintain accurate customer master data elements + Maintains documentation to support A/R transactions and facilitate the efficient review and audit of books and records + Comply with all internal control procedures to ensure accurate financial records. + Performs other related work as assigned by management Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.