At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com **Job Function:** Technology Product & Platform Management **Job Sub** **Function:** Multi-Family Technology Product & Platform Management **Job Category:** Professional **All Job Posting Locations:** Cincinnati, Ohio, United States of America, Raritan, New Jersey, United States of America **Job Description:** This is a remote role available in all states within the United States. While specific cities are listed in the Locations section for reference, please note that they are examples only and do not limit your application. We have a preference for candidates available to work during East Coast time hours. Candidates from any location are encouraged to apply. **The Sr. Director of Product Operations, CXM is responsible for end-to-end product release management collaborating with Sr. Product Managers for** **software development, managing the entire release process from planning, engineering, testing, to deployment and beyond** **. They ensure that product releases are well-coordinated, efficient, and align with product managers' goals and customer expectations.** **Release Planning & Scheduling:** **Collaborates with product managers to define release scope, objectives, schedules, environment availability, ensuring alignment with product roadmaps across all squads (10+ at a time).** **Coordination and Communication:** **They facilitate communication and collaboration between product management, development, quality assurance, and operations teams, ensuring everyone is on the same page.** **Deployment Coordination:** **They manage and coordinate the actual deployment of software releases, including scheduling, preparation, merging, branching, product observability, and post-release monitoring.** **Process Improvement:** **The product operation leader works to continuously improve release processes and practices, identifying areas for optimization and efficiency gains.** **Platform Scalability and Technical Roadmap Insight:** **Provides insights to the technical and architectural roadmap, ensuring the release process supports scale, reliability and innovation.** **Tooling:** **Ensures consistent use of J&J tools across squads: Jira, Nexus, CMDB, LeanIX, Roadmunk, ect** **Testing:** **Ensures consistent and comprehensive test automation strategy across product teams and coordinates end to end testing and performance testing** **Compliance:** **Ensures releases comply with internal audit, information security, regulatory compliance standards across global markets.** **Documentation:** **They maintain comprehensive documentation of release plans, processes, and outcomes, ensuring a clear and transparent process.** **Metrics & KPIs:** **Establishes and tracks key metrics (ex. deployment cadences, defect arrival pattern rates, MTTR, lead times, platform adoption rate, active unique users, feature adoption rate, etc.) to continuously improve product delivery.** **Why This Role is Important** **Ensures Smooth Releases:** **A well-coordinated release process minimizes risks, reduces errors, and ensures a positive customer experience.** **Facilitates Cross-Functional Collaboration:** **The product ops leaders acts as a bridge between different teams, fostering communication and collaboration.** **Supports Product Managers:** **They help product managers focus on product strategy and roadmap while ensuring the successful delivery of releases.** **Improves Efficiency:** **By streamlining the release process, the coordinator can significantly improve efficiency and speed-to-market.** **Provides Transparency and Accountability:** **Comprehensive documentation and tracking of release activities ensure transparency and accountability throughout the process.** **Qualifications** **15+ years of experience leading large transformation initiatives, with a proven track record in customer experience management.** **Proven leadership experience overseeing engineering, product management, and operations teams.** **Strong technical background in engineering, with extensive experience in product lifecycle management and engineering best practices.** **Deep expertise in Agile methods and large, complex project delivery.** **Demonstrated proficiency in GenAI automation, AI-driven workflows, and test automation.** **Experience managing 20+ engineering teams within a matrix organizational structure.** **Exceptional skills in designing and implementing reporting models for operational excellence.** **Excellent communicator and collaborator capable of engaging with executive leadership and cross-functional teams.** **Ability to travel up to 25%** _Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act._ _Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center_ _(ra-employeehealthsup@its.jnj.com)_ _or contact AskGS to be directed to your accommodation resource._ **The anticipated base pay range for this position is :** $173,000.00- 299,000.00 USD Annually Additional Description for Pay Transparency: The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis.