Work where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkHartford HealthCarersquos unified culture enhances access affordability equity and excellence Its care delivery system with more than locations serving towns and cities includes two tertiary level teaching hospitals an acute care community teaching hospital an acute care hospital and trauma center three community hospitals a behavioral health network a multispecialty physician group a clinical care organization a regional home care system an array of senior care services a mobile neighborhood health program and a comprehensive physical therapy and rehabilitation network On average Hartford HealthCare touches more than lives every single day The unique system wide Institute Model offers a unified high standard of care in crucial specialties at hospital and ambulatory sites across Connecticut offering unparalleled expertise at the most affordable cost The institutes include Ayer Neuroscience Behavioral Health Cancer Digestive Health Heart and Vascular Orthopedics and Tallwood Urology KidneyPosition SummaryThe Senior Director will set the strategic goals and led the organizational direction of any system level external contractual relationships with Support Services which includes Food Environmental Services Patient Transport Laundry Valet Parking and Customer Ride Services The Senior Director will be responsible for the development and implementation of the Supplier Relations Office SRO and system wide Purchased Services strategies Key AccountabilitiesResponsible for developing and implementing the Supplier Relations Office SRO strategy to improve efficiency and reduce costs ensuring performance targets are met Leads the SRO Executive Steering CommitteeEstablishes implements and communicates the strategic goals and organizational direction throughout Hartford HealthCarersquos Support ServicesOversees and manages any system level external contractual relationships within Support Services such as FoodEVS Patient Transport Laundry Valet Parking Customer Ride Services Waste Streams etcDrives the customer experience across the system within Support Services by developing key performance indicators that align with the system balanced scorecard and overseeing the implementation of action plansReviews and approves the budgets staffingproductivity financials and cost improvement initiatives for FoodEVS Patient Transport Laundry etcIdentifies recommends and implements new processes technologies innovation and systems to improve and streamline organizational processes and use of resources and materialsPartners closely with Purchased Services to achieve cost savings and exceptional service by standardizing contracts related to Support Services across Hartford HealthCareServes as executive sponsor to new projects and business cases within Support Services that will standardize improve operational performance and cost and improve customer experienceDevelops relationships with key stakeholders across the system and collaborates with multiple divisions and departments to achieve organizational goalsWork where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkHartford HealthCarersquos unified culture enhances access affordability equity and excellence Its care delivery system with more than locations serving towns and cities includes two tertiary level teaching hospitals an acute care community teaching hospital an acute care hospital and trauma center three community hospitals a behavioral health network a multispecialty physician group a clinical care organization a regional home care system an array of senior care services a mobile neighborhood health program and a comprehensive physical therapy and rehabilitation network On average Hartford HealthCare touches more than lives every single day The unique system wide Institute Model offers a unified high standard of care in crucial specialties at hospital and ambulatory sites across Connecticut offering unparalleled expertise at the most affordable cost The institutes include Ayer Neuroscience Behavioral Health Cancer Digestive Health Heart and Vascular Orthopedics and Tallwood Urology KidneyPosition SummaryThe Senior Director will set the strategic goals and led the organizational direction of any system level external contractual relationships with Support Services which includes Food Environmental Services Patient Transport Laundry Valet Parking and Customer Ride Services The Senior Director will be responsible for the development and implementation of the Supplier Relations Office SRO and system wide Purchased Services strategies Key AccountabilitiesResponsible for developing and implementing the Supplier Relations Office SRO strategy to improve efficiency and reduce costs ensuring performance targets are met Leads the SRO Executive Steering CommitteeEstablishes implements and communicates the strategic goals and organizational direction throughout Hartford HealthCarersquos Support ServicesOversees and manages any system level external contractual relationships within Support Services such as FoodEVS Patient Transport Laundry Valet Parking Customer Ride Services Waste Streams etcDrives the customer experience across the system within Support Services by developing key performance indicators that align with the system balanced scorecard and overseeing the implementation of action plansReviews and approves the budgets staffingproductivity financials and cost improvement initiatives for FoodEVS Patient Transport Laundry etcIdentifies recommends and implements new processes technologies innovation and systems to improve and streamline organizational processes and use of resources and materialsPartners closely with Purchased Services to achieve cost savings and exceptional service by standardizing contracts related to Support Services across Hartford HealthCareServes as executive sponsor to new projects and business cases within Support Services that will standardize improve operational performance and cost and improve customer experienceDevelops relationships with key stakeholders across the system and collaborates with multiple divisions and departments to achieve organizational goalsBachelors degree is requiredTen plus years of progressive leadership experience in a high volume acute healthcare or hospitality services settingDeep operational knowledge relating to production purchasing delivery and storage of materialsproducts staffing training and education safety sanitation and contracting of support servicesKnowledge of safety requirements in an acute care environment such as the use of personal protective equipment emergency response life safety codes is preferred Visible leader with excellent interpersonal communication skills who relates well with all levels of the organizationA creative forward thinking leader with the proven ability to engage coach and mentor direct reports colleagues and other key stakeholdersHighly effective analytical organizational and problem solving skills Strong communications skills required both written and verbalAbility to implement change in a positive humanistic and forward thinking mannerWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your momentBachelors degree is requiredTen plus years of progressive leadership experience in a high volume acute healthcare or hospitality services settingDeep operational knowledge relating to production purchasing delivery and storage of materialsproducts staffing training and education safety sanitation and contracting of support servicesKnowledge of safety requirements in an acute care environment such as the use of personal protective equipment emergency response life safety codes is preferred Visible leader with excellent interpersonal communication skills who relates well with all levels of the organizationA creative forward thinking leader with the proven ability to engage coach and mentor direct reports colleagues and other key stakeholdersHighly effective analytical organizational and problem solving skills Strong communications skills required both written and verbalAbility to implement change in a positive humanistic and forward thinking mannerWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your moment