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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Summary

We are seeking an experienced Senior Director of Quality Assurance to join our client's operational excellence initiative in a staff augmentation capacity. This role will drive continuous improvement through advanced quality methodologies, lead cross-functional process improvements, and influence stakeholders across the organization to achieve operational excellence objectives.

 

Key Responsibilities

Quality and Process Excellence

Lead and facilitate structured problem-solving sessions including Lean Problem-Solving Sessions, Failure Mode and Effects Analysis (FMEA), root cause analysis, kaizen events, and other quality improvement methodologies to identify and mitigate operational risks

Design, document, and optimize operational processes using LEAN and Six Sigma methodologies, including process mapping the Corporate Real Estate Production Cycle and related systems and controls to drive improvement.

Drive continuous improvement initiatives that enhance quality, efficiency, and customer satisfaction

Develop and maintain comprehensive process documentation and standard operating procedures

Leadership and Stakeholder Management

Lead and influence cross-functional teams and stakeholders who do not have direct reporting relationships

Guide project teams through complex operational improvements and quality initiatives

Build consensus and drive adoption of new processes and methodologies across departments

Mentor team members on quality tools, LEAN principles, and continuous improvement practices

Change Management and Communication

Implement structured change management approaches to ensure successful process transformations

Communicate complex technical concepts and improvement opportunities to diverse audiences

Facilitate workshops, training sessions, and stakeholder meetings to drive organizational alignment

Present findings, recommendations, and project updates to senior leadership

Data and Metrics Governance

Understand and support existing key performance indicators (KPIs) and quality metrics to ensure process improvements align with organizational objectives

Assess impact of proposed system and data changes on established governance frameworks and data integrity

Collaborate with data governance teams to evaluate risks and opportunities related to metrics and reporting when implementing process changes

Analyze performance data to identify trends, opportunities, and areas for improvement while maintaining alignment with existing measurement systems

Required Qualifications

Education and Certifications

Bachelor's degree in Engineering, Operations Management, Business Administration, or related field preferred; equivalent professional experience will be considered.

Green Belt or Black Belt certification in Six Sigma methodology required

LEAN certification or extensive LEAN implementation experience preferred

Experience Requirements

Minimum 5-7 years of experience in quality operations, process improvement, or operational excellence roles

Proven experience leading FMEA processes and risk assessment methodologies

Demonstrated facility operations knowledge across multiple functional areas

Strong background in process documentation, standardization, and optimization

Technical Competencies

Advanced knowledge of LEAN principles, tools, and implementation strategies

Proficiency in Six Sigma methodology and statistical analysis tools

Experience with process mapping, value stream mapping, and workflow optimization

Knowledge of performance management systems and data governance frameworks

Leadership and Soft Skills

Exceptional communication and presentation skills with ability to influence at all organizational levels

Proven ability to lead and motivate cross-functional teams without direct authority

Strong change management skills with experience implementing organizational transformations

Analytical mindset with ability to translate data into actionable insights and recommendations

Position Details

Model: Operational Excellence Focus

Location: San Francisco Bay Area preferred; other northern California locations considered

Success Metrics

Successful implementation of quality improvement initiatives

Measurable improvements in operational KPIs and process efficiency

Effective stakeholder engagement and cross-functional collaboration

Timely completion of assigned projects and deliverables

Knowledge transfer and capability building within client organization

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

192,000.00 – 210,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Oakland, CA, San Francisco, CA, San Jose, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Accepting applications on an ongoing basis until candidate identified.