Troon, established in 1990 with a single facility, has grown into the world's largest professional club management company. With services at over 900 locations globally, we manage diverse amenities, including golf, racquet sports, aquatics, fitness, lodging, and food & beverage. By tailoring our strategies to meet the unique needs of our clients, we’ve built a thriving culture rooted in creativity, collaboration, and over 30 years of industry expertise.

The Senior Director, Human Resources plays a key role in providing proactive strategic HR support to company-owned/operated golf facilities, ensuring exceptional associate and guest experiences and corporate. This position oversees a team of HR professionals and partners with leaders to drive performance, compliance, and engagement initiatives.

Key Responsibilities

Lead, mentor and develop 5-10 HR professionals, guiding their support of performance management, employee relations, compliance, HR systems, and engagement initiatives for multiple states. Collaborate with HR Teams and leadership to proactively understand organizational goals to align HR strategies with regional operations goals. Understand compliance trends to ensure compliance with federal, state, and local employment laws, keeping policies and handbooks current and compliant including recommending process enhancements. Support the organization through change processes with effective communication, help to provide guidance associated with new initiatives, policies or operational shifts. Support of corporate functional teams and leadership and field operations. Address and resolve policy interpretations, procedural issues, job performance concerns, harassment reports, and equal employment matters. Conduct investigations, recommend corrective actions, and facilitate resolution for grievances and employee complaints. Manage onboarding for newly transitioned properties and conduct proactive HR audits at facilities. Represent the company in dealings with government agencies, such as the EEOC and Department of Labor. Support leadership and employee engagement efforts by administering surveys, conducting focus groups, and implementing action plans. Partner with hiring managers to recruit top talent and oversee reference checks, background screenings, and onboarding processes. Develop and deliver training programs for managers on leadership, compliance, soft skills, and anti-harassment. Provide coaching and mentoring to property leaders and HR team members. Travel (15–20%) to conduct investigations, facilitate transitions, and lead training sessions.

Qualifications

Bachelor’s degree in Human Resources, Business Administration, or related field. Minimum of 10 years of HR management experience, with a strong focus on employee relations. Minimum of 5 years of direct leadership experience. Advanced knowledge of federal and multi-state employment laws with California experience required. Demonstrated experience working with leadership with the ability to communicate effectively and interpersonal skills fostering a positive work culture. Experience supporting corporate functions including leadership and field operations. Proven expertise in employment law, compliance, and HR best practices and processes. Strong communication, negotiation, and conflict resolution skills. Proficiency in HRIS and talent management systems (preferably UKG). SHRM-CP/PHR certification preferred. Bilingual in English and Spanish is a plus. Willingness to travel overnight (15–20%).

This is an in-office position in Scottsdale, AZ requiring a consistent, on-site presence to support organizational needs.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.