The Senior Director of Customer Trust leads a critical cross-functional function responsible for building, scaling, and sustaining trust with Workiva’s global customer base. This highly visible leadership role blends strategic vision with hands-on execution, overseeing the governance, risk, and compliance (GRC) strategy for Workiva. You’ll serve as a senior representative in customer-facing assurance engagements, lead internal and external audit readiness, and drive scalable risk management initiatives that directly impact customer confidence, enterprise growth, and Workiva’s reputation.
What You’ll Do
GRC Strategy & Execution
Lead the design and execution of Workiva’s global governance, risk, and compliance strategy
Oversee InfoSec risk management, third-party risk, internal controls, and policy governance
Own certification readiness and compliance across multiple frameworks: SOC 1/2, ISO 27001, FedRAMP, SOX, and NIST
Customer Trust & Assurance
Act as a senior-facing representative in security reviews, customer audits, and high-stakes due diligence
Lead responses to customer security questionnaires, contract redlines, and external audits
Manage Workiva’s Trust Center and other external assurance documentation
Process Improvement & Risk Automation
Design scalable, automation-friendly workflows to reduce audit fatigue and contract review bottlenecks
Drive efficiency in third-party risk management, vendor onboarding, and continuous compliance
Cross-Functional Collaboration
Partner closely with Sales, Legal, Customer Success, Engineering, and IT to align on compliance priorities and customer needs
Serve as a strategic advisor to executive leadership on emerging risk areas and trust requirements
Team Leadership
Lead and develop a high-performing team of managers and senior professionals across the Customer Trust function
Oversee talent development, performance management, hiring, and capacity planning
Create a strong leadership bench and culture of continuous learning and innovation in risk and compliance
What You’ll Bring
Minimum Qualifications
12+ years in GRC, cybersecurity compliance, or InfoSec risk fields
Proven experience in a B2B SaaS environment at scale (preferably $1B+ in revenue or global enterprise presence)
Deep understanding of compliance frameworks such as SOC 1/2, ISO 27001, FedRAMP, SOX, GDPR and NIST
Demonstrated success managing external audits and engaging with enterprise customers in regulated industries (e.g., financial services, healthcare)
Preferred Qualifications
5–8+ years in a senior leadership role, including supervision of managers
Familiarity with customer trust platforms such as Whistic, Conveyor, or Vanta
Strong understanding of data privacy and protection, with experience building compliant systems and processes aligned with global regulations (e.g., GDPR, CCPA)
Strong track record of designing scalable compliance processes and automation workflows
Experience balancing transparency and legal risk in public-facing trust communications
Executive-level presence with exceptional stakeholder communication and negotiation skills
Adept at driving cross-functional alignment and building influence without authority
Proven ability to lead, inspire, and scale high-impact team
Certifications such as CISSP, CISA, CIPP/US, or ISO 27001 Lead Implementer are a strong plus
Working Conditions & Travel Requirements
Reliable internet access for any period of time working remotely, not in a Workiva office
Up to 25% travel
How You’ll Be Rewarded
✅ Salary range in the US: $203,000.00 - $325,000.00✅ A discretionary bonus typically paid annually
✅ Restricted Stock Units granted at time of hire
✅ 401(k) match and comprehensive employee benefits package
The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.
Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com.
Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.
Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.
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